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Slow speeds

AlfieMasie
Joining in

I upgraded to 1GB a few weeks ago & im only getting half of what I’m paying for? I test the speeds regularly & my top speeds has hit around 560mb,if I’m paying for 1GB surely I should get something near that ? 🤔

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Accepted Solutions

carl_pearce
Community elder

@AlfieMasie wrote:

I upgraded to 1GB a few weeks ago & im only getting half of what I’m paying for? I test the speeds regularly & my top speeds has hit around 560mb,if I’m paying for 1GB surely I should get something near that ? 🤔


That depends on the device you are testing on?

Keep in mind Gig1 is designed for sharing across multiple devices concurrently.

See where this Helpful Answer was posted

1 REPLY 1

carl_pearce
Community elder

@AlfieMasie wrote:

I upgraded to 1GB a few weeks ago & im only getting half of what I’m paying for? I test the speeds regularly & my top speeds has hit around 560mb,if I’m paying for 1GB surely I should get something near that ? 🤔


That depends on the device you are testing on?

Keep in mind Gig1 is designed for sharing across multiple devices concurrently.