Slow speeds

[dobbollah]

I have the 600 mbps package, however the WiFi lately has been poor, worse than normal today.

I have the hub 3.

The last 2 speedtests were showing just 43mbps down and 0.5 mbps upload, this was over WiFi stood next to the hub 3.

Aside from rebooting the hub....I'd welcome some help to get what I'm paying for.

[lotharmat]

What speed do you get with a wired device?

[dobbollah]

Download 249 mbps upload 2mbps for wired 

Speediest on phone just after was 189 down and 1.2 up

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[dobbollah]

 

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[lotharmat]

I'm really sorry - I'm struggling to see those - is there a way you can post them as text?

[dobbollah]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	139000000	Locked
Ranged Upstream Channel (Hz)	39399985	Locked
Provisioning State	Online

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	-5.7	38	256 qam	1
2	147000000	-6	38	256 qam	2
3	155000000	-6.5	38	256 qam	3
4	163000000	-6.7	38	256 qam	4
5	171000000	-6.9	38	256 qam	5
6	179000000	-6.9	38	256 qam	6
7	187000000	-7.5	37	256 qam	7
8	195000000	-8.5	37	256 qam	8
9	203000000	-9.2	38	256 qam	9
10	211000000	-8.5	37	256 qam	10
11	219000000	-8.4	37	256 qam	11
12	227000000	-8.7	37	256 qam	12
13	235000000	-9.4	37	256 qam	13
14	243000000	-9.5	37	256 qam	14
15	251000000	-9	37	256 qam	15
16	259000000	-9.5	37	256 qam	16
17	267000000	-11	36	256 qam	17
18	275000000	-11.2	36	256 qam	18
19	283000000	-10.2	37	256 qam	19
20	291000000	-9.9	37	256 qam	20
21	299000000	-8.9	37	256 qam	21
22	307000000	-9.5	37	256 qam	22
23	315000000	-10.2	37	256 qam	23
24	323000000	-9.7	37	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	1114060	1248776
2	Locked	38.6	994605	322314
3	Locked	38.9	1534870	1155356
4	Locked	38.6	1383400	1844964
5	Locked	38.6	1100517	248575
6	Locked	38.2	1193618	1219305
7	Locked	37.6	1497372	759343
8	Locked	37.6	604378	180897
9	Locked	38.6	486817	82062
10	Locked	37.6	31807	2065
11	Locked	37.6	85130	2910
12	Locked	37.6	480433	158787
13	Locked	37.3	494133	122965
14	Locked	37.3	161865	6919
15	Locked	37.3	17276	4669
16	Locked	37.3	484113	10515
17	Locked	36.3	837496	297966
18	Locked	36.6	838034	110449
19	Locked	37.3	23021	9164
20	Locked	37.3	343716	5939
21	Locked	37.6	539621	250190
22	Locked	37.6	500769	148433
23	Locked	37.3	11917	1034
24	Locked	37.6	103827	1662

[dobbollah]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399985	48	5120	64 qam	4
2	60300000	50	5120	64 qam	1
3	53700000	48.8	5120	64 qam	2
4	46200000	48.5	5120	64 qam	3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	5	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	2	0

[dobbollah]

Spoiler

Network LogTime Priority Description

07/09/2021 18:54:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:53:26	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:50:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:50:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:49:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:48:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:46:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:46:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:45:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:45:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:42:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:41:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:41:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:39:57	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:37:45	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:36:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:34:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:34:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:32:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2021 18:32:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[lotharmat]

Crikey!! - D/S power is waaaay too low!

Do you have an attenuator fitted to the back of the hub?

If yes - remove it and see if that helps - If not: Hang tight for a VM forum staff member to take a look and probably book a tech visit to rectify this!