on 20-04-2022 21:32
I’m used to getting around 100mb download but it seems my hub is having signal issues.
I have tried the virgin media tests which also suggested this and advise me try again in 24hours to arrange an engineer
Speed test I have just done https://www.thinkbroadband.com/speedtest/1650486493289631155
Could someone at virgin look at my hub stats?
on 21-04-2022 04:12
Please post stats:
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 21-04-2022 07:20
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 387000000 | 3 | 40 | 256 qam | 32 |
2 | 203000000 | 2.9 | 40 | 256 qam | 9 |
3 | 211000000 | 2.7 | 40 | 256 qam | 10 |
4 | 219000000 | 2.9 | 40 | 256 qam | 11 |
5 | 227000000 | 3 | 40 | 256 qam | 12 |
6 | 235000000 | 2.7 | 40 | 256 qam | 13 |
7 | 243000000 | 2.7 | 40 | 256 qam | 14 |
8 | 251000000 | 2 | 40 | 256 qam | 15 |
9 | 259000000 | 2 | 40 | 256 qam | 16 |
10 | 267000000 | 2.7 | 40 | 256 qam | 17 |
11 | 275000000 | 2.7 | 40 | 256 qam | 18 |
12 | 283000000 | 2.7 | 40 | 256 qam | 19 |
13 | 291000000 | 3.2 | 40 | 256 qam | 20 |
14 | 299000000 | 3 | 40 | 256 qam | 21 |
15 | 307000000 | 3.4 | 40 | 256 qam | 22 |
16 | 315000000 | 3.2 | 40 | 256 qam | 23 |
17 | 323000000 | 2.7 | 40 | 256 qam | 24 |
18 | 331000000 | 3.7 | 40 | 256 qam | 25 |
19 | 339000000 | 3.9 | 43 | 256 qam | 26 |
20 | 347000000 | 3.5 | 40 | 256 qam | 27 |
21 | 355000000 | 3.7 | 40 | 256 qam | 28 |
22 | 363000000 | 3.9 | 40 | 256 qam | 29 |
23 | 371000000 | 3.5 | 40 | 256 qam | 30 |
24 | 379000000 | 3.4 | 40 | 256 qam | 31 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 12591 | 12595 |
2 | Locked | 40.3 | 35567 | 31320 |
3 | Locked | 40.3 | 33470 | 30018 |
4 | Locked | 40.9 | 32258 | 28134 |
5 | Locked | 40.9 | 30595 | 27117 |
6 | Locked | 40.3 | 29286 | 25393 |
7 | Locked | 40.9 | 28505 | 24230 |
8 | Locked | 40.3 | 27213 | 24114 |
9 | Locked | 40.3 | 26861 | 21152 |
10 | Locked | 40.3 | 25334 | 20481 |
11 | Locked | 40.9 | 24359 | 20265 |
12 | Locked | 40.9 | 23496 | 18915 |
13 | Locked | 40.9 | 21175 | 17462 |
14 | Locked | 40.3 | 19708 | 17054 |
15 | Locked | 40.9 | 18353 | 17910 |
16 | Locked | 40.3 | 17418 | 16095 |
17 | Locked | 40.9 | 17359 | 16827 |
18 | Locked | 40.9 | 17078 | 16425 |
19 | Locked | 43.3 | 16849 | 16412 |
20 | Locked | 40.3 | 15909 | 14534 |
21 | Locked | 40.9 | 14063 | 14954 |
22 | Locked | 40.9 | 12777 | 13691 |
23 | Locked | 40.9 | 12209 | 12293 |
24 | Locked | 40.3 | 12204 | 14202 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60299993 | 44.8 | 5120 | 64 qam | 1 |
2 | 39399983 | 44.5 | 5120 | 64 qam | 4 |
3 | 46199983 | 45 | 5120 | 64 qam | 3 |
4 | 53700095 | 44.8 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 21-04-2022 07:21
Time Priority Description
20/04/2022 19:31:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 19:00:54 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 19:00:50 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 19:00:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 19:00:49 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 18:47:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 18:46:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 14:40:41 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 14:35:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 14:35:7 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:24:0 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:24:0 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:09:52 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:09:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:09:35 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:06:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:06:35 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:04:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:04:55 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2022 13:03:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 21-04-2022 07:23
Speeds seem ok in the morning actually, seems to be more of a evening issues which is making me think is my area over subscribed?
on 25-04-2022 14:13
Hi @ashscrivens1, thanks for your post although I'm sorry to hear of your concerns raised regarding your broadband performance.
I've ran some diagnostics for you on your network, and it would appear that there are some power level issues to your Hub which is likely to be affecting the service you're getting.
I'll need to pop you a PM to ask some security questions, so I can book a technician in for you and get this problem resolved.
Please expect this PM to arrive shortly and respond when you can!
Many thanks