An appointment was made for today between 12 and 4. 2 text messages were received this morning reminding me I had an appointment for today.
I'm just off the phone as nobody has shown up and I find out the appointment was cancelled yesterday by Virgin. The Indian call operator said a message was left on my landline voicemail (there is no answering machine or voicemail set up on this line but the person assured me there was a message) There was no message left on my mobile.
A credit for a missed appointment would be appreciated and an answer to what is happening.