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shatfield
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Slow speeds and regular dropouts

I have the M100 Fibre Broadband service but downloads are slow and stream is of poor quality or require buffering.
In addition I find that I'm connected to the router but have no internet.

I ran  a speed test this morning with the following results:

Ping = 8 Download= 20.47 Upload=8.76

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8266750000 Hz 274750000 Hz 282750000 Hz 290750000 Hz 298750000 Hz 306750000 Hz 314750000 Hz 322750000 HzLocked Locked Locked Locked Locked Locked Locked Locked17 18 19 20 21 22 23 24QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=175.2 dBmV 4.9 dBmV 4.8 dBmV 4.9 dBmV 5.7 dBmV 6.0 dBmV 5.7 dBmV 5.4 dBmV39.0 dB 39.4 dB 39.4 dB 39.0 dB 39.4 dB 39.4 dB 39.1 dB 38.6 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

Upstream  US-1 US-2 US-3 US-42.0 2.0 2.0 2.02 3 4 553700000 Hz 46200000 Hz 39400000 Hz 32600000 HzSuccess Success Success SuccessQAM64 QAM64 QAM64 QAM645120000 5120000 5120000 512000064 64 64 6439.8 dBmV 38.5 dBmV 37.5 dBmV 37.5 dBmV0 0 0 00 0 0 00 0 0 01 1 1 1

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Network Log

First TimeLast TimePriorityError NumberDescription
 16/06/2020 09:17:58  16/06/2020 09:17:58  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

Any help would be appricaited as I can't find a way to contact Virgin Media without phoning which given my previous experience I'm reluctant to do.

Thanks

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Anonymous
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Re: Slow speeds and regular dropouts

You can text on 07533 051 809.

 

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