Menu
Reply
  • 164
  • 0
  • 0
dngreenway
On our wavelength
374 Views
Message 1 of 7
Flag for a moderator

Slow speeds and high latency area 21 - me too

Hi, normal services like Apple TV, Xbox live are all experiencing interruptions.

Normally I get results of 180mps download and 12mps upload with pings 6-8ms, always some jitter but not much packet loss. 

Last 3 days 

- Router pings to google = 650-660ms 

- Thinkbroadband wired test = 

 

0 Kudos
Reply
  • 164
  • 0
  • 0
dngreenway
On our wavelength
368 Views
Message 2 of 7
Flag for a moderator

Re: Slow speeds and high latency area 21 - me too

Router status
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
298750000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online
 
 
0 Kudos
Reply
  • 164
  • 0
  • 0
dngreenway
On our wavelength
367 Views
Message 3 of 7
Flag for a moderator

Re: Slow speeds and high latency area 21 - me too

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000236256 qam21
2322750000337256 qam24
33147500002.537256 qam23
4306750000237256 qam22
52907500001.437256 qam20
62827500000.736256 qam19
72747500000.236256 qam18
8266750000036256 qam17
9258750000036256 qam16
102507500000.236256 qam15
112427500000.236256 qam14
122347500000.536256 qam13
132267500000.536256 qam12
142187500000.536256 qam11
152107500000.936256 qam10
162027500000.936256 qam9
171947500000.936256 qam8
18186750000136256 qam7
19178750000136256 qam6
201707500001.236256 qam5
211627500000.936256 qam4
221547500000.736256 qam3
231467500000.535256 qam2
24138750000035256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.61890
2Locked37.61890
3Locked37.32090
4Locked37.31810
5Locked37.31620
6Locked36.32410
7Locked36.33590
8Locked36.33160
9Locked36.32140
10Locked36.31800
11Locked36.62360
12Locked36.62230
13Locked36.61710
14Locked36.61520
15Locked36.31470
16Locked36.61250
17Locked36.61020
18Locked36.31610
19Locked36.61280
20Locked36.32280
21Locked36.33290
22Locked35.75820
23Locked35.519950
24Locked35.558760
0 Kudos
Reply
  • 164
  • 0
  • 0
dngreenway
On our wavelength
365 Views
Message 4 of 7
Flag for a moderator

Re: Slow speeds and high latency area 21 - me too

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000035.5512016 qam61
23940000035.5512016 qam64
34620000035512016 qam63
45370000035.2512016 qam62



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0010
0 Kudos
Reply
  • 164
  • 0
  • 0
dngreenway
On our wavelength
363 Views
Message 5 of 7
Flag for a moderator

Re: Slow speeds and high latency area 21 - me too

some strange 1970 date stamps

 

Network Log

Time Priority Description

2018-11-25 09:36:23.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-25 20:25:15.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-26 01:21:24.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-26 09:46:51.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-26 13:10:09.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-26 17:06:26.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-27 11:50:31.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:28.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:28.00Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-29 07:52:49.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:28.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:28.00Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-03 22:41:35.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-06 22:58:23.00Warning!TEK Invalid - Invalid Key Sequence Number;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-07 15:31:38.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-08 03:16:05.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-09 00:33:47.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-13 02:45:48.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-14 03:28:24.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:37.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 164
  • 0
  • 0
dngreenway
On our wavelength
299 Views
Message 6 of 7
Flag for a moderator

Re: Slow speeds and high latency area 21 - me too

Bump for Virgin Media.

bad again tonight. Router ping gets the following times

27ms

19ms

118ms

24ms

350ms

all over the place.

speed test 49mbps

is this fault affecting me or something local? 

F006776781

 

Thx

0 Kudos
Reply
  • 15.2K
  • 653
  • 32
Moderator (Retired) John_G
Moderator (Retired)
275 Views
Message 7 of 7
Flag for a moderator

Re: Slow speeds and high latency area 21 - me too

Hi Dngreenway,

Sorry to hear you're getting poor speeds, I've just checked your connection and can see no issues from here.

Your power levels, SNR and area contention all look healthy. Has your connection been stable since your last post or are you still seeing the same latency?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply