For a while now i have been experiencing slow speeds despite my internet being the vivid 350. I can normally resolve this temporarily by restarting the router. On a a few occasions i have restored it to factory settings. I restored it last night and my download and upload speeds were fast as expected again. Today though it's running slow again.
Any advice on what to do or check? below are some screenshots i've seen others post.
Cant see screenshots yets (waiting for mods approval) so in the meantime... Do you see any "dropouts" or is it just slow speeds? What speeds are you getting on wifi on the 2.4GHz network and also on the 5GHz one? And on what devices are you checking? Also have you tried selecting a different server? What speeds do you get on a Cat5e cabled gigabit enabled computer/laptop at the same time?
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
From the partial screenshot of the downstream power levels, your power levels are too low with a very poor SNR on one of the channels.
You are only picking up one Upstream channel with the power level maxxed out
You can give the coax cable a quick once over, checking for obvious signs of damage and kinks and checking all connectors are hand tight.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.
I checked all the cables as suggested, they were all tight. ( thank you for that suggestion)
The only other thing i did was to remove an in-line attenuator, which was put in by an engineer when i had a Shub 2 installed many moons ago, just in case this was an issue. After this i also noticed a difference in the numbers. Wasn't quite sure what they meant though.
Out of curiosity, is it normal to have all these dropped packets?