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locky1978
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Slow speeds VIVID 350

Hi all, 

I've just moved house and upgraded to 350 in the process. Things have been installed and up and running for a few days now but the best download speed I've managed so far is 220mb

Is this about right? I tried phoning customer services but I was given some spiel about anything over 175mb on vivid 350 is considered no fault and I should feel lucky I'm getting such good speeds. He also added that 'Virgin broadband is the best in the world'. I told him I don't see the point in paying for 350mb when I could get the same speed on a 200mb contract but customer services told me if I go for 200mb I will expect speeds of around 120. I just don't get it. 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-2.936256 qam21
2474750000-2.537256 qam28
3466750000-2.437256 qam27
4458750000-2.537256 qam26
5450750000-2.437256 qam25
6323000000-236256 qam24
7315000000-2.436256 qam23
8307000000-336256 qam22
9291000000-2.736256 qam20
10283000000-2.436256 qam19
11275000000-2.536256 qam18
12267000000-2.736256 qam17
13259000000-2.935256 qam16
14251000000-2.936256 qam15
15243000000-2.536256 qam14
16235000000-2.436256 qam13
17227000000-2.235256 qam12
18219000000-2.735256 qam11
19211000000-2.535256 qam10
20203000000-2.535256 qam9
21195000000-2.235256 qam8
22187000000-2.235256 qam7
23179000000-2.235256 qam6
24171000000-2.235256 qam5



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.64647280
2Locked37.6570
3Locked37.3590
4Locked37.6580
5Locked37.3440
6Locked36.61160
7Locked36.6166540
8Locked36.3150350370
9Locked36.33430
10Locked36.62090
11Locked36.32770
12Locked36.33280
13Locked35.74980
14Locked36.33160
15Locked36.34030
16Locked36.33360
17Locked35.74880
18Locked35.57040
19Locked35.58760
20Locked35.517510
21Locked35.522400
22Locked35.522010
23Locked35.544230
24Locked35.538642862

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000040.8512064 qam88
23260000039512064 qam87
33940000039.8512064 qam86
44620000039.8512064 qam85



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000

 

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locky1978
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Re: Slow speeds VIVID 350

Screen Shot 2019-01-17 at 18.58.33.pngThis is the sort of results I'm getting.

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Moderator (Retired) Ty_S
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Re: Slow speeds VIVID 350

Hi locky1978

I've run some checks on your connection and everything is looking good. Can you confirm if you are connected over wired or wireless connection when testing?

Thanks 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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