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Slow speeds On Deco S4

Ezuzu
Tuning in

on ‎10-11-2020 20:13

Due to the SuperHub 3, absolutely sucking with range. I've been advised I switch to the Deco S4, and putting the Hub3 into Modem mode, though I've been getting really terrible speeds with constant drop outs. Paying for 350M, getting barely 100mb. 

I'm not sure what to do, I've tried to get some answers from TP-Link, but no avail. 

I'd really appreciate it if anyone can help. 

 

Thanks

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40 REPLIES 40

Anonymous
Not applicable

on ‎10-11-2020 20:20

@Ezuzu wrote:

Due to the SuperHub 3, absolutely sucking with range. I've been advised I switch to the Deco S4, and putting the Hub3 into Modem mode, though I've been getting really terrible speeds with constant drop outs. Paying for 350M, getting barely 100mb. 

I'm not sure what to do, I've tried to get some answers from TP-Link, but no avail. 

I'd really appreciate it if anyone can help. 

 

Thanks

Have you tried a different ethernet cable between the HUB and the Deco?

100Mbps is suspicious since this is the lower capability of a wired connection (100Mbps, 1Gbps).

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Andrew-G
Alessandro Volta

on ‎10-11-2020 20:22

I've got a not-too-different Deco M4, and yours should work as well as mine does (perfectly). You may find that speeds per device are limited unless you enable QoS, but don't do that unless the device NEEDS access to the full speeds the Deco can deliver, which should be comfortably above your 350 Mbps.

What I would guess is that your broadband connection may be the problem.  Connect to the hub, click on "Check router status", and then copy and paste the data for the tabs titled Downstream, Upstream and Network log into replies here.  Copy and paste as text, if you use screenshots then I probably won't be able to read the data from the images due to loss of resolution, and the Network log won't get past the mods as the forum filters to obscure IP and MAC addresses can't clean images.

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Ezuzu
Tuning in
In response to Andrew-G

on ‎10-11-2020 20:25

I've updated to the latest firmware and I checked for QoS on the app on mobile, but there is no option to turn it off or whatever. It just standard. 

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Ezuzu
Tuning in
In response to Andrew-G

on ‎10-11-2020 20:26

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 4.9 40 256 qam 9
2 211000000 4.9 40 256 qam 10
3 219000000 4.9 33 256 qam 11
4 227000000 4.4 38 256 qam 12
5 235000000 4 40 256 qam 13
6 243000000 3.5 40 256 qam 14
7 251000000 3 40 256 qam 15
8 259000000 3.2 40 256 qam 16
9 267000000 4.1 40 256 qam 17
10 275000000 4.3 40 256 qam 18
11 283000000 4.5 40 256 qam 19
12 291000000 4.6 40 256 qam 20
13 299000000 4.6 40 256 qam 21
14 307000000 4.9 40 256 qam 22
15 315000000 4.9 40 256 qam 23
16 323000000 4.9 40 256 qam 24
17 363000000 4.8 40 256 qam 25
18 371000000 4.5 40 256 qam 26
19 379000000 4.1 40 256 qam 27
20 387000000 3.5 40 256 qam 28
21 395000000 3.5 40 256 qam 29
22 403000000 3.4 40 256 qam 30
23 411000000 3.2 40 256 qam 31
24 419000000 3 40 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 10 0
2 Locked 40.3 5 0
3 Locked 33.8 42150 0
4 Locked 38.9 8 0
5 Locked 40.3 3 0
6 Locked 40.3 5 0
7 Locked 40.9 9 0
8 Locked 40.9 8 0
9 Locked 40.9 6 0
10 Locked 40.3 7 0
11 Locked 40.9 8 0
12 Locked 40.9 8 0
13 Locked 40.3 22 0
14 Locked 40.9 20 0
15 Locked 40.9 7 0
16 Locked 40.9 10 0
17 Locked 40.9 8 0
18 Locked 40.9 1 0
19 Locked 40.3 8 0
20 Locked 40.9 7 0
21 Locked 40.9 7 0
22 Locked 40.9 15 0
23 Locked 40.9 7 0
24 Locked 40.9 15 0
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Ezuzu
Tuning in
In response to Andrew-G

on ‎10-11-2020 20:26

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000043.5512064 qam2
24620000043.3512064 qam3
33940000043.3512064 qam4
46030000044512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Ezuzu
Tuning in
In response to Andrew-G

on ‎10-11-2020 20:26

Network Log

Time Priority Description

10/11/2020 17:28:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 17:28:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 17:28:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 17:28:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 22:13:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 14:01:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 14:01:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 14:01:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 14:01:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 14:01:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 13:57:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 13:53:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 13:53:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 13:53:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 01:11:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 12:26:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 12:13:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 12:13:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 12:13:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 11:41:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Anonymous
Not applicable
In response to Ezuzu

on ‎10-11-2020 20:27

@Ezuzu wrote:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 4.9 40 256 qam 9
2 211000000 4.9 40 256 qam 10
3 219000000 4.9 33 256 qam 11
4 227000000 4.4 38 256 qam 12
5 235000000 4 40 256 qam 13
6 243000000 3.5 40 256 qam 14
7 251000000 3 40 256 qam 15
8 259000000 3.2 40 256 qam 16
9 267000000 4.1 40 256 qam 17
10 275000000 4.3 40 256 qam 18
11 283000000 4.5 40 256 qam 19
12 291000000 4.6 40 256 qam 20
13 299000000 4.6 40 256 qam 21
14 307000000 4.9 40 256 qam 22
15 315000000 4.9 40 256 qam 23
16 323000000 4.9 40 256 qam 24
17 363000000 4.8 40 256 qam 25
18 371000000 4.5 40 256 qam 26
19 379000000 4.1 40 256 qam 27
20 387000000 3.5 40 256 qam 28
21 395000000 3.5 40 256 qam 29
22 403000000 3.4 40 256 qam 30
23 411000000 3.2 40 256 qam 31
24 419000000 3 40 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 10 0
2 Locked 40.3 5 0
3 Locked 33.8 42150 0
4 Locked 38.9 8 0
5 Locked 40.3 3 0
6 Locked 40.3 5 0
7 Locked 40.9 9 0
8 Locked 40.9 8 0
9 Locked 40.9 6 0
10 Locked 40.3 7 0
11 Locked 40.9 8 0
12 Locked 40.9 8 0
13 Locked 40.3 22 0
14 Locked 40.9 20 0
15 Locked 40.9 7 0
16 Locked 40.9 10 0
17 Locked 40.9 8 0
18 Locked 40.9 1 0
19 Locked 40.3 8 0
20 Locked 40.9 7 0
21 Locked 40.9 7 0
22 Locked 40.9 15 0
23 Locked 40.9 7 0
24 Locked 40.9 15 0

It appears you have a SNR on one of your downstream channels.

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Ezuzu
Tuning in
In response to Andrew-G

on ‎10-11-2020 21:22

I tried connecting directly to the Hub3 getting the speeds I am paying for via ethernet, but soon as I involve S4 the speed drops to below 100 Mbps which is rather odd. 

Any advice? 

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Anonymous
Not applicable
In response to Ezuzu

on ‎10-11-2020 21:36

Using the same ethernet cable?

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