Slow speed

[Kent1173]

I have the broadband 200 package and it’s been great but now I’m only getting speeds of around 103 I test throughout day and I’m not getting anywhere near the 200 I used to get nothing on my set up has changed. As usual no chance getting through to virgin so thought someone on here can help or at least explain why it gone wrong on me 

[jbrennand]

Is that on wifi or an ethernet cable connection?

[Kent1173]

Wi-Fi connection it’s like it has dropped speed in half regular speed test of 107 I have tested Ethernet and still half speed 

[jbrennand]

Can you test again this way....
______________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. examples why... see message 7 9 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[Matthew_ML]

Hey Kent1173, thank you for reaching out  and a warm welcome to the community, I am sorry to hear you are having some connection issues.

If is with a WIFI connection this speed is looking good, we only measure speed through the hub, so a cable connection.

 Thanks