I'm in area 24 and getting 9 to 12 Mbs instead of 200Mb. I would be happy with over 100Mb, but currently getting upload speeds faster than the download.
I've tested using several speed checkers and the laptop is hard-wired into the Virgin super hub, even turned the TIVO box off, but consistently between 9Mb and 12MB. Ran the VIrgin Broadband test ans it reported all iw well, but this is rubbish performance for what I should be getting.
Im in area 24 as well, in Bedford. I have just had an engineer turn up and leave without fixing the issue.
Average 20-50mbps download Ping - always under 10ms Upload consistently at 10mbps
Technician Report "Still slow speed from Headend"
He seems to think that there is a Network issue as the customers before me have the same issue. He spoke to another engineer and then said that there is nothing he can do but for me to wait and see if the issue at the Headend clears within 1-2 weeks. I asked if there was a ticket for the issue and he said no.
I have had slow speed since the planned works in Mid February. I received a letter stating that there were to be planned improvements around the 13th Feb. Since then my download speeds have been way off what they should be. Historically I've been bang on 150mbps without fluctuation (give or take 20MB in busy times)
I have DM'd one of the Forum Team to raise awareness as I know Im not the only one affected.
Hello, area 21 Greenford. Speed is 10mb with vivid 200. Every single day since receiving quick start package (with faulty router hub 3!) i am calling customer service and getting the same answer:we are working on it...
Anyone knows when 200 will be up and running?! I am. paying for 200 not 10 and no one informed me that i will not have it...
haha, i had an engineer visit on friday and they have replaced the. modem. and that's it. After that i have called cust service AGAIN and was advised that theybare having too.high demand for service thay can provide... Joke