on 13-08-2021 08:54
I am currently paying for 100mps . Until recently I've been getting around 110 which was great, however for the past week or two I've only been getting 30-40. Nothing in my set up has changed and I've been through all the suggested fixes on the virgin site. Any ideas gratefully recieved and I don't fancy sitting on hold for an hour to get through to virgin tech support
Answered! Go to Answer
on 13-08-2021 09:06
on 13-08-2021 09:06
on 13-08-2021 09:10
Wired
on 13-08-2021 09:14
I've performed the check using Speedtest
on 13-08-2021 09:21
I'm currently on the chat with virgin so hopefully it will get sorted
on 13-08-2021 09:26
on 13-08-2021 09:32
Thanks so much!
I'm actually chatting with a real person so fingers crossed.
on 15-08-2021 09:46
Hi PCMATSON,
Thank you for reaching out to us via the Community.
We are very sorry to hear of the issues you have been experiencing and just wanted to check how the chat went on Friday?
Were the team able to assist with this?
Thanks
on 15-08-2021 09:56
Nat,
Thanks for getting in touch.
Unfortunately, the chat didn't go well. I had a long discussion with the representative, explaining my issues, and then I was put on hold while he 'consulted with a technician'. After 25 minutes of being on hold, I just 'gave up'. Despite me providing my mobile number, I didn't receive a call back (he did say he would call back if we were cut off).
So, I still am not getting the speeds I pay for, and remain extremely frustrated due to how impossible/complicated it is to get a simple problem fixed.
Regards,
Philip
on 15-08-2021 15:14