on 10-03-2022 12:17
SH4 1gig service since early November, Ethernet Wired cat 6 cable connection to a New desktop PC till about 3 weeks ago all ok, speeds of over 900. now all speed test give a download of between 250 and 350. Sam knows says Hub speed 1114 to PC is again about 300.
The Lan light flashes orange, had two VM techs visit and say nothing is wrong. Dell have replaced Motherboard with network card today, no difference.
VM say they will monitor account and book tech visit if needed.
on 10-03-2022 15:42
Please post your power levels, Pre and PostRS errors and Network log from the Hub.
Setup a BQM here to record your circuit www.thinkbroadband.com/ping
Once done we can comment.
Meantime try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Also check with a different Cat 6a cable and check the cables are seated properly.
If using a Windows PC, try using "Safe Mode with Networking support" to rule out any software problems.
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on 10-03-2022 18:36
Please post your power levels, Pre and PostRS errors and Network log from the Hub.
Checked by VM twice all within normal parameters.
Setup a BQM here to record your circuit www.thinkbroadband.com/ping
Once done we can comment.
Meantime try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Done no faults
Also check with a different Cat 6a cable and check the cables are seated properly.
Done
If using a Windows PC, try using "Safe Mode with Networking support" to rule out any software problems.
Done
on 10-03-2022 19:07
@PhilipF wrote:Please post your power levels, Pre and PostRS errors and Network log from the Hub.
Checked by VM twice all within normal parameters.
Setup a BQM here to record your circuit www.thinkbroadband.com/ping
Once done we can comment.
Meantime try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Done no faults
Also check with a different Cat 6a cable and check the cables are seated properly.
Done
If using a Windows PC, try using "Safe Mode with Networking support" to rule out any software problems.
Done
When you say 'done', does that mean there was no speed difference?
on 10-03-2022 22:46
on 13-03-2022 10:36
Hey @PhilipF,
Welcome back to the community and thanks for taking the time to post.
I'm really sorry to hear of the issues that you're having, I have looked further into this and can see that there is an issue with your downstream power levels that will need a technician visit to resolve. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
on 13-03-2022 10:43
Can I just say I have had two tech visits that really didnt help
on 13-03-2022 16:32
Thanks for confirming your details via private message @PhilipF.
I have arranged for the appointment and you can track your engineer appointments online. Simply sign in to My Virgin Media and you’ll see your appointments on your account dashboard.
Regards,
Steven_L