on 12-05-2022 17:26
Hi all. Currently on the 1gig package using the hub 5. I get absolutely perfect speeds, basically max I can expect and then it will completely drop to 1/2mb, I restart the router around this time of day and it’s perfect, I then go to sleep and go to work the next day, by the time I get home at 4pm it’s back to 1/2mb but restarting the router completely sorts it, I’ve replicated this for multiple days now. Always the same outcome. Any ideas ? I will post my downstream channels like I see people on here do if anybody can assist.
on 12-05-2022 17:28
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 | 363000000 | -1.5 | 40 | QAM 256 | 29 |
2 | 139000000 | -1.3 | 39 | QAM 256 | 1 |
3 | 147000000 | -1.3 | 39 | QAM 256 | 2 |
4 | 155000000 | -1.4 | 39 | QAM 256 | 3 |
5 | 163000000 | -1.6 | 39 | QAM 256 | 4 |
6 | 171000000 | -1.7 | 39 | QAM 256 | 5 |
7 | 179000000 | -1.6 | 39 | QAM 256 | 6 |
8 | 187000000 | -1.6 | 39 | QAM 256 | 7 |
9 | 195000000 | -1.5 | 40 | QAM 256 | 8 |
10 | 203000000 | -1.6 | 40 | QAM 256 | 9 |
11 | 211000000 | -1.4 | 40 | QAM 256 | 10 |
12 | 219000000 | -1.4 | 38 | QAM 256 | 11 |
13 | 227000000 | -1.4 | 38 | QAM 256 | 12 |
14 | 235000000 | -1.5 | 40 | QAM 256 | 13 |
15 | 243000000 | -1.7 | 40 | QAM 256 | 14 |
16 | 251000000 | -1.9 | 40 | QAM 256 | 15 |
17 | 259000000 | -1.9 | 40 | QAM 256 | 16 |
18 | 267000000 | -2.1 | 40 | QAM 256 | 17 |
19 | 275000000 | -2 | 39 | QAM 256 | 18 |
20 | 283000000 | -2.1 | 39 | QAM 256 | 19 |
21 | 291000000 | -2 | 39 | QAM 256 | 20 |
22 | 299000000 | -2.1 | 39 | QAM 256 | 21 |
23 | 307000000 | -2.3 | 39 | QAM 256 | 22 |
24 | 315000000 | -2.3 | 39 | QAM 256 | 23 |
25 | 323000000 | -2.2 | 39 | QAM 256 | 24 |
26 | 331000000 | -2 | 40 | QAM 256 | 25 |
27 | 339000000 | -1.9 | 40 | QAM 256 | 26 |
28 | 347000000 | -1.7 | 40 | QAM 256 | 27 |
29 | 355000000 | -1.7 | 40 | QAM 256 | 28 |
30 | 371000000 | -1.4 | 40 | QAM 256 | 30 |
31 | 379000000 | -1.4 | 40 | QAM 256 | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 | Locked | 40 | 35 | 51 |
2 | Locked | 39 | 72725 | 2070250 |
3 | Locked | 39 | 32621 | 2062100 |
4 | Locked | 39 | 225 | 804800 |
5 | Locked | 39 | 51 | 327431 |
6 | Locked | 39 | 1610 | 1115157 |
7 | Locked | 39 | 70 | 168375 |
8 | Locked | 39 | 174 | 55 |
9 | Locked | 40 | 132 | 18929 |
10 | Locked | 40 | 152 | 8737 |
11 | Locked | 40 | 191 | 777924 |
12 | Locked | 38 | 16670 | 2368 |
13 | Locked | 38 | 158088 | 785960 |
14 | Locked | 40 | 58 | 203035 |
15 | Locked | 40 | 124 | 168784 |
16 | Locked | 40 | 72 | 236764 |
17 | Locked | 40 | 112 | 97223 |
18 | Locked | 40 | 0 | 54 |
19 | Locked | 39 | 0 | 14 |
20 | Locked | 39 | 0 | 2533 |
21 | Locked | 39 | 0 | 945 |
22 | Locked | 39 | 36 | 57 |
23 | Locked | 39 | 37 | 27 |
24 | Locked | 39 | 0 | 0 |
25 | Locked | 39 | 0 | 3 |
26 | Locked | 40 | 0 | 0 |
27 | Locked | 40 | 82 | 123 |
28 | Locked | 40 | 157 | 82 |
29 | Locked | 40 | 39 | 97 |
30 | Locked | 40 | 31 | 39 |
31 | Locked | 40 | 23 | 44 |
on 12-05-2022 17:29
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 38 | 5120 | QAM 64 | 9 |
2 | 53700000 | 37 | 5120 | QAM 64 | 10 |
3 | 46200000 | 36.8 | 5120 | QAM 64 | 11 |
4 | 39400000 | 36.5 | 5120 | QAM 64 | 12 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
12-05-2022 18:32 - edited 12-05-2022 18:33
Your power levels look okay but there are far to many PostRS errors. You need a VM technician to sort this out.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
15-05-2022 12:41 - edited 15-05-2022 12:42
Hey @Mattc2860,
A warm welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry that you're currently having issues with your connection, I would be happy to take a further look into this but I have been unable to locate you on our system.
To look into this, I would need to take a few details via private message, that I will send over in a moment, please look out for the message and we can get started.
Regards,
Steven_L