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Slow speed until restart router (hub 5)

Mattc2860
Joining in

Hi all. Currently on the 1gig package using the hub 5. I get absolutely perfect speeds, basically max I can expect and then it will completely drop to 1/2mb, I restart the router around this time of day and it’s perfect, I then go to sleep and go to work the next day, by the time I get home at 4pm it’s back to 1/2mb but restarting the router completely sorts it, I’ve replicated this for multiple days now. Always the same outcome. Any ideas ? I will post my downstream channels like I see people on here do if anybody can assist.

4 REPLIES 4

Mattc2860
Joining in

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1363000000-1.540QAM 25629
2139000000-1.339QAM 2561
3147000000-1.339QAM 2562
4155000000-1.439QAM 2563
5163000000-1.639QAM 2564
6171000000-1.739QAM 2565
7179000000-1.639QAM 2566
8187000000-1.639QAM 2567
9195000000-1.540QAM 2568
10203000000-1.640QAM 2569
11211000000-1.440QAM 25610
12219000000-1.438QAM 25611
13227000000-1.438QAM 25612
14235000000-1.540QAM 25613
15243000000-1.740QAM 25614
16251000000-1.940QAM 25615
17259000000-1.940QAM 25616
18267000000-2.140QAM 25617
19275000000-239QAM 25618
20283000000-2.139QAM 25619
21291000000-239QAM 25620
22299000000-2.139QAM 25621
23307000000-2.339QAM 25622
24315000000-2.339QAM 25623
25323000000-2.239QAM 25624
26331000000-240QAM 25625
27339000000-1.940QAM 25626
28347000000-1.740QAM 25627
29355000000-1.740QAM 25628
30371000000-1.440QAM 25630
31379000000-1.440QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked403551
2Locked39727252070250
3Locked39326212062100
4Locked39225804800
5Locked3951327431
6Locked3916101115157
7Locked3970168375
8Locked3917455
9Locked4013218929
10Locked401528737
11Locked40191777924
12Locked38166702368
13Locked38158088785960
14Locked4058203035
15Locked40124168784
16Locked4072236764
17Locked4011297223
18Locked40054
19Locked39014
20Locked3902533
21Locked390945
22Locked393657
23Locked393727
24Locked3900
25Locked3903
26Locked4000
27Locked4082123
28Locked4015782
29Locked403997
30Locked403139
31Locked402344
 
 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

160300000385120QAM 649
253700000375120QAM 6410
34620000036.85120QAM 6411
43940000036.55120QAM 6412

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000


thanks if anyone can help 

Adduxi
Very Insightful Person
Very Insightful Person

Your power levels look okay but there are far to many PostRS errors. You need a VM technician to sort this out. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hey @Mattc2860,

A warm welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry that you're currently having issues with your connection, I would be happy to take a further look into this but I have been unable to locate you on our system.

To look into this, I would need to take a few details via private message, that I will send over in a moment, please look out for the message and we can get started.

Regards,

Steven_L