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Keefyv
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Slow speed since 1st connection

Hi,

After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP, Gigaclear who after years of waiting did actually come up with the quoted 300Mbps for both download and upload! See below for a summary graph of speedtests I have been taking recently (since 2nd November) which are representative of what I've experienced all along.

Keefyv_0-1638997971047.png

I have tried talking to VM, with no positive outcome apart from the arrival of a booster pod (I think) but that has predictably made no difference. I started with my Linksys mesh system I used at my previous Gigaclear supplied home, and have tried with it on its own, combined with the VM router and currently VM alone and none of these permutations help a jot.

Having seen many other posts along similar lines, I am attaching below the router status stats and hope someone can help me improve (massively) on this, as I feel a right mug paying as much as I do, when the VM 360 Box is pretty unreliable too, and it just winds me up when VM wax on about their 1Gb service - maybe I'll get to 100Mb more often with that!

Router status
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
203000000
Locked
Ranged Upstream Channel (Hz)
60300283
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000002.540256 qam9
22110000002.540256 qam10
32190000002.540256 qam11
42270000002.440256 qam12
52350000002.240256 qam13
6243000000240256 qam14
72510000001.440256 qam15
8259000000140256 qam16
92670000000.740256 qam17
102750000001.240256 qam18
112830000001.940256 qam19
12291000000240256 qam20
132990000002.240256 qam21
143070000002.240256 qam22
153150000002.240256 qam23
163230000002.540256 qam24
173310000002.740256 qam25
183390000002.540256 qam26
193470000002.740256 qam27
203550000002.740256 qam28
213630000002.540256 qam29
223710000002.940256 qam30
233790000002.940256 qam31
24387000000240256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.31450
2Locked40.31060
3Locked40.33870
4Locked40.31080
5Locked40.31110
6Locked40.3910
7Locked40.31150
8Locked40.32160
9Locked40.32380
10Locked40.31680
11Locked40.91050
12Locked40.32750
13Locked40.31320
14Locked40.91400
15Locked40.3910
16Locked40.31230
17Locked40.31630
18Locked40.31370
19Locked40.31140
20Locked40.91460
21Locked40.31090
22Locked40.31080
23Locked40.3770
24Locked40.31390

 

More router status stats to follow due to the 20,000 character limitation...

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Keefyv
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Slow speed since 1st Connection contnued

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030028347.5512064 qam1
23940004347.3512064 qam4
34619999046.8512064 qam3
45370002147512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0020
4ATDMA0020

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt078+voc-b.cm



Primary Downstream Service Flow

SFID91026
Max Traffic Rate690000278
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID91025
Max Traffic Rate44000278
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

08/12/2021 20:53:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 05:40:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 10:24:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 13:21:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/11/2021 10:24:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 00:21:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2021 15:16:38ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2021 10:31:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2021 16:31:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2021 01:21:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 04:31:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 02:34:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2021 16:31:34ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2021 21:45:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 21:33:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 23:01:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 22:30:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 03:48:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 11:30:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 16:49:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

I have just signed up for a BQM with ThinkBroadband so no stats to provide yet but I hope I will do soon.

I do hope someone can understand these stats and suggest something because I ran out of ideas months ago and have only glumly accepted the sitation because most things work ok, but with a VM cabinet outside next door and people further up the road being delighted with their speeds I am feeling decidedly peeved to say the least!

Thanks in anticipation

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jbrennand
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Re: Slow speed since 1st Connection contnued

Post up the two downstream channels data as well

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Slow speed since 1st Connection contnued

I have merged your posts

Nothing leaping out as being amiss in the stats  -  that I can see


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Slow speed since 1st Connection contnued

Can you run speed tests this way and see how they are....
_______________________________________________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.

So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Keefyv
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Re: Slow speed since 1st Connection contnued

Thanks John, I think you may have hit on our issues already as we have OK but not up to the minute laptops and rely completely on wifi to connect everything including relatively recent Samsung mobiles and an old iPad 2 too, so I have standard ethernet cables which may show much better connection speeds even without being Cat5e/6a but for us this is impractical. My neighbour however also relies on wifi I think but there could be some wired connections there too, so I'll check that before wasting more of your time.

BTW, I have tried SamKnows recently but it couldn't find my router if I recall correctly?

Cheers

Keith

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Keefyv
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Message 7 of 25
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Re: Slow speed since 1st Connection contnued

FYI, as the graph I attached isn't showing, the summary data is as follows, in case it gives you any more clues, split into 2 again due to character limitations:

Showing 22/22 results from:

Filter Results

  • 4/4 connections
  • 7/7 hosts
  • 7/7 servers
  • Since 11/02/2021
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Keefyv
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Message 8 of 25
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Re: Slow speed since 1st Connection contnued

Make that at least 3 parts!

INDIVIDUAL RESULTS

Export Results

DATE /TIME  PING
ms DOWNLOAD
Mbps UPLOAD
MbpsDISTANCE
miLOCATION /SERVERPROVIDER  

 
12/08/2021
9:10 PM
23
19.40
14.65
~ 50
Bath
Truespeed Communications
Virgin Media
   
 
12/06/2021
4:57 PM
26
26.35
27.64
~ 50
Oxford
University of Oxford, IT Services
Iomart Cloud Services Limited
   
 
12/01/2021
5:51 PM
20
37.97
35.00
~ 50
Oxford
University of Oxford, IT Services
Virgin Media
   
 
11/30/2021
4:57 PM
25
74.76
33.62
~ 50
Oxford
University of Oxford, IT Services
Virgin Media
   
 
11/29/2021
5:26 PM
27
59.22
34.13
~ 50
Northampton
Harpolean Inc.
Virgin Media
   
 
11/23/2021
11:49 AM
21
24.00
22.75
~ 50
Oxford
University of Oxford, IT Services
Virgin Media
   
 
11/23/2021
11:17 AM
23
35.63
31.20
< 50
Gloucester
Fasthosts Internet
Virgin Media
   
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Keefyv
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Re: Slow speed since 1st Connection contnued

11/23/2021
11:10 AM

22
29.31
32.23
< 50
Gloucester
Fasthosts Internet
Virgin Media
   
 

11/22/2021
10:56 PM

22
42.82
37.00
< 50
London
Community Fibre Limited
UK2.NET
   
 

11/19/2021
8:16 AM

24
82.26
32.45
< 50
Gloucester
Fasthosts Internet
Virgin Media
   
 

11/15/2021
12:18 AM

23
69.82
36.46
~ 50
Maidenhead
Iomart
Iomart Cloud Services Limited
   
 

11/10/2021
10:53 PM

33
85.42
37.19
< 50
Gloucester
Fasthosts Internet
Virgin Media
   
 

11/10/2021
12:00 PM

24
23.69
20.18
< 50
London
toob Ltd
Iomart Cloud Services Limited
   
 

11/07/2021
9:34 PM

22
37.95
31.51
~ 50
Northampton
Harpolean Inc.
Virgin Media
   
 

11/05/2021
10:41 PM

21
33.23
30.49
~ 50
Northampton
Harpolean Inc.
Virgin Media
   
 

11/04/2021
2:42 PM

23
137.98
42.27
~ 50
Oxford
University of Oxford, IT Services
Virgin Media
   
 

11/04/2021
2:40 PM

22
31.07
36.28
~ 50
Oxford
University of Oxford, IT Services
Virgin Media
   
 

11/03/2021
4:40 PM

34
58.28
22.96
~ 50
Bath
Truespeed Communications
Virgin Media
   
 

11/03/2021
4:30 PM

23
43.79
12.69
~ 50
Bath
Truespeed Communications
Virgin Media
   
 

11/03/2021
2:29 PM

22
24.23
19.29
~ 50
Bath
Truespeed Communications
Virgin Media
   
 

11/03/2021
8:42 AM

23
69.83
14.76
~ 50
Bath
Truespeed Communications
Virgin Media
   
 

11/02/2021
5:27 PM

22
23.47
25.74
~ 50
Northampton
Harpolean Inc.
Virgin Media
   
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Keefyv
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Re: Slow speed since 1st Connection contnued

Sorry about the format of that 3rd part - it wouldn't display as a table but you may already have got the gist anyway...

Cheers

Keith

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