Slow speed since 1st connection

[Keefyv]

Hi,

After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP, Gigaclear who after years of waiting did actually come up with the quoted 300Mbps for both download and upload! See below for a summary graph of speedtests I have been taking recently (since 2nd November) which are representative of what I've experienced all along.

I have tried talking to VM, with no positive outcome apart from the arrival of a booster pod (I think) but that has predictably made no difference. I started with my Linksys mesh system I used at my previous Gigaclear supplied home, and have tried with it on its own, combined with the VM router and currently VM alone and none of these permutations help a jot.

Having seen many other posts along similar lines, I am attaching below the router status stats and hope someone can help me improve (massively) on this, as I feel a right mug paying as much as I do, when the VM 360 Box is pretty unreliable too, and it just winds me up when VM wax on about their 1Gb service - maybe I'll get to 100Mb more often with that!

Router status

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	203000000	Locked
Ranged Upstream Channel (Hz)	60300283	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	2.5	40	256 qam	9
2	211000000	2.5	40	256 qam	10
3	219000000	2.5	40	256 qam	11
4	227000000	2.4	40	256 qam	12
5	235000000	2.2	40	256 qam	13
6	243000000	2	40	256 qam	14
7	251000000	1.4	40	256 qam	15
8	259000000	1	40	256 qam	16
9	267000000	0.7	40	256 qam	17
10	275000000	1.2	40	256 qam	18
11	283000000	1.9	40	256 qam	19
12	291000000	2	40	256 qam	20
13	299000000	2.2	40	256 qam	21
14	307000000	2.2	40	256 qam	22
15	315000000	2.2	40	256 qam	23
16	323000000	2.5	40	256 qam	24
17	331000000	2.7	40	256 qam	25
18	339000000	2.5	40	256 qam	26
19	347000000	2.7	40	256 qam	27
20	355000000	2.7	40	256 qam	28
21	363000000	2.5	40	256 qam	29
22	371000000	2.9	40	256 qam	30
23	379000000	2.9	40	256 qam	31
24	387000000	2	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	145	0
2	Locked	40.3	106	0
3	Locked	40.3	387	0
4	Locked	40.3	108	0
5	Locked	40.3	111	0
6	Locked	40.3	91	0
7	Locked	40.3	115	0
8	Locked	40.3	216	0
9	Locked	40.3	238	0
10	Locked	40.3	168	0
11	Locked	40.9	105	0
12	Locked	40.3	275	0
13	Locked	40.3	132	0
14	Locked	40.9	140	0
15	Locked	40.3	91	0
16	Locked	40.3	123	0
17	Locked	40.3	163	0
18	Locked	40.3	137	0
19	Locked	40.3	114	0
20	Locked	40.9	146	0
21	Locked	40.3	109	0
22	Locked	40.3	108	0
23	Locked	40.3	77	0
24	Locked	40.3	139	0

More router status stats to follow due to the 20,000 character limitation...

[Keefyv]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300283	47.5	5120	64 qam	1
2	39400043	47.3	5120	64 qam	4
3	46199990	46.8	5120	64 qam	3
4	53700021	47	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	2	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt078+voc-b.cm

Primary Downstream Service Flow

SFID	91026
Max Traffic Rate	690000278
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	91025
Max Traffic Rate	44000278
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network Log

Time Priority Description

08/12/2021 20:53:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 05:40:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 10:24:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 13:21:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/11/2021 10:24:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 00:21:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2021 15:16:38	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2021 10:31:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2021 16:31:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2021 01:21:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 04:31:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 02:34:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2021 16:31:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2021 21:45:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 21:33:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 23:01:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 22:30:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 03:48:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 11:30:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 16:49:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I have just signed up for a BQM with ThinkBroadband so no stats to provide yet but I hope I will do soon.

I do hope someone can understand these stats and suggest something because I ran out of ideas months ago and have only glumly accepted the sitation because most things work ok, but with a VM cabinet outside next door and people further up the road being delighted with their speeds I am feeling decidedly peeved to say the least!

Thanks in anticipation

[jbrennand]

Post up the two downstream channels data as well

[jbrennand]

I have merged your posts

Nothing leaping out as being amiss in the stats  -  that I can see

[jbrennand]

Can you run speed tests this way and see how they are....
_______________________________________________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.

So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[Keefyv]

Thanks John, I think you may have hit on our issues already as we have OK but not up to the minute laptops and rely completely on wifi to connect everything including relatively recent Samsung mobiles and an old iPad 2 too, so I have standard ethernet cables which may show much better connection speeds even without being Cat5e/6a but for us this is impractical. My neighbour however also relies on wifi I think but there could be some wired connections there too, so I'll check that before wasting more of your time.

BTW, I have tried SamKnows recently but it couldn't find my router if I recall correctly?

Cheers

Keith

[Keefyv]

FYI, as the graph I attached isn't showing, the summary data is as follows, in case it gives you any more clues, split into 2 again due to character limitations:

Showing 22/22 results from:

Filter Results

• 4/4 connections
• 7/7 hosts
• 7/7 servers
• Since 11/02/2021

Best Results

 137.98 Mbps

 42.27 Mbps

[Keefyv]

Make that at least 3 parts!

INDIVIDUAL RESULTS

Export Results

DATE /TIME  PING
ms DOWNLOAD
Mbps UPLOAD
MbpsDISTANCE
miLOCATION /SERVERPROVIDER  

12/08/2021 9:10 PM	23	19.40	14.65	~ 50	Bath Truespeed Communications + 3 more	Virgin Media
12/06/2021 4:57 PM	26	26.35	27.64	~ 50	Oxford University of Oxford, IT Services + 3 more	Iomart Cloud Services Limited
12/01/2021 5:51 PM	20	37.97	35.00	~ 50	Oxford University of Oxford, IT Services + 3 more	Virgin Media
11/30/2021 4:57 PM	25	74.76	33.62	~ 50	Oxford University of Oxford, IT Services + 3 more	Virgin Media
11/29/2021 5:26 PM	27	59.22	34.13	~ 50	Northampton Harpolean Inc. + 3 more	Virgin Media
11/23/2021 11:49 AM	21	24.00	22.75	~ 50	Oxford University of Oxford, IT Services + 3 more	Virgin Media
11/23/2021 11:17 AM	23	35.63	31.20	< 50	Gloucester Fasthosts Internet + 3 more	Virgin Media

[Keefyv]

11/23/2021
11:10 AM

22

29.31

32.23

< 50

Gloucester

Fasthosts Internet

+ 3 more

Virgin Media

11/22/2021
10:56 PM

22

42.82

37.00

< 50

London

Community Fibre Limited

+ 3 more

UK2.NET

11/19/2021
8:16 AM

24

82.26

32.45

< 50

Gloucester

Fasthosts Internet

+ 3 more

Virgin Media

11/15/2021
12:18 AM

23

69.82

36.46

~ 50

Maidenhead

Iomart

+ 3 more

Iomart Cloud Services Limited

11/10/2021
10:53 PM

33

85.42

37.19

< 50

Gloucester

Fasthosts Internet

+ 3 more

Virgin Media

11/10/2021
12:00 PM

24

23.69

20.18

< 50

London

toob Ltd

+ 3 more

Iomart Cloud Services Limited

11/07/2021
9:34 PM

22

37.95

31.51

~ 50

Northampton

Harpolean Inc.

+ 3 more

Virgin Media

11/05/2021
10:41 PM

21

33.23

30.49

~ 50

Northampton

Harpolean Inc.

+ 3 more

Virgin Media

11/04/2021
2:42 PM

23

137.98

42.27

~ 50

Oxford

University of Oxford, IT Services

+ 3 more

Virgin Media

11/04/2021
2:40 PM

22

31.07

36.28

~ 50

Oxford

University of Oxford, IT Services

+ 3 more

Virgin Media

11/03/2021
4:40 PM

34

58.28

22.96

~ 50

Bath

Truespeed Communications

+ 3 more

Virgin Media

11/03/2021
4:30 PM

23

43.79

12.69

~ 50

Bath

Truespeed Communications

+ 3 more

Virgin Media

11/03/2021
2:29 PM

22

24.23

19.29

~ 50

Bath

Truespeed Communications

+ 3 more

Virgin Media

11/03/2021
8:42 AM

23

69.83

14.76

~ 50

Bath

Truespeed Communications

+ 3 more

Virgin Media

11/02/2021
5:27 PM

22

23.47

25.74

~ 50

Northampton

Harpolean Inc.

+ 3 more

Virgin Media

[Keefyv]

Sorry about the format of that 3rd part - it wouldn't display as a table but you may already have got the gist anyway...

Cheers

Keith