on 08-12-2021 21:28
Hi,
After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP, Gigaclear who after years of waiting did actually come up with the quoted 300Mbps for both download and upload! See below for a summary graph of speedtests I have been taking recently (since 2nd November) which are representative of what I've experienced all along.
I have tried talking to VM, with no positive outcome apart from the arrival of a booster pod (I think) but that has predictably made no difference. I started with my Linksys mesh system I used at my previous Gigaclear supplied home, and have tried with it on its own, combined with the VM router and currently VM alone and none of these permutations help a jot.
Having seen many other posts along similar lines, I am attaching below the router status stats and hope someone can help me improve (massively) on this, as I feel a right mug paying as much as I do, when the VM 360 Box is pretty unreliable too, and it just winds me up when VM wax on about their 1Gb service - maybe I'll get to 100Mb more often with that!
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 60300283 | Locked |
Provisioning State | Online |
1 | 203000000 | 2.5 | 40 | 256 qam | 9 |
2 | 211000000 | 2.5 | 40 | 256 qam | 10 |
3 | 219000000 | 2.5 | 40 | 256 qam | 11 |
4 | 227000000 | 2.4 | 40 | 256 qam | 12 |
5 | 235000000 | 2.2 | 40 | 256 qam | 13 |
6 | 243000000 | 2 | 40 | 256 qam | 14 |
7 | 251000000 | 1.4 | 40 | 256 qam | 15 |
8 | 259000000 | 1 | 40 | 256 qam | 16 |
9 | 267000000 | 0.7 | 40 | 256 qam | 17 |
10 | 275000000 | 1.2 | 40 | 256 qam | 18 |
11 | 283000000 | 1.9 | 40 | 256 qam | 19 |
12 | 291000000 | 2 | 40 | 256 qam | 20 |
13 | 299000000 | 2.2 | 40 | 256 qam | 21 |
14 | 307000000 | 2.2 | 40 | 256 qam | 22 |
15 | 315000000 | 2.2 | 40 | 256 qam | 23 |
16 | 323000000 | 2.5 | 40 | 256 qam | 24 |
17 | 331000000 | 2.7 | 40 | 256 qam | 25 |
18 | 339000000 | 2.5 | 40 | 256 qam | 26 |
19 | 347000000 | 2.7 | 40 | 256 qam | 27 |
20 | 355000000 | 2.7 | 40 | 256 qam | 28 |
21 | 363000000 | 2.5 | 40 | 256 qam | 29 |
22 | 371000000 | 2.9 | 40 | 256 qam | 30 |
23 | 379000000 | 2.9 | 40 | 256 qam | 31 |
24 | 387000000 | 2 | 40 | 256 qam | 32 |
1 | Locked | 40.3 | 145 | 0 |
2 | Locked | 40.3 | 106 | 0 |
3 | Locked | 40.3 | 387 | 0 |
4 | Locked | 40.3 | 108 | 0 |
5 | Locked | 40.3 | 111 | 0 |
6 | Locked | 40.3 | 91 | 0 |
7 | Locked | 40.3 | 115 | 0 |
8 | Locked | 40.3 | 216 | 0 |
9 | Locked | 40.3 | 238 | 0 |
10 | Locked | 40.3 | 168 | 0 |
11 | Locked | 40.9 | 105 | 0 |
12 | Locked | 40.3 | 275 | 0 |
13 | Locked | 40.3 | 132 | 0 |
14 | Locked | 40.9 | 140 | 0 |
15 | Locked | 40.3 | 91 | 0 |
16 | Locked | 40.3 | 123 | 0 |
17 | Locked | 40.3 | 163 | 0 |
18 | Locked | 40.3 | 137 | 0 |
19 | Locked | 40.3 | 114 | 0 |
20 | Locked | 40.9 | 146 | 0 |
21 | Locked | 40.3 | 109 | 0 |
22 | Locked | 40.3 | 108 | 0 |
23 | Locked | 40.3 | 77 | 0 |
24 | Locked | 40.3 | 139 | 0 |
More router status stats to follow due to the 20,000 character limitation...
Answered! Go to Answer
on 09-12-2021 01:19
on 08-12-2021 21:29
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300283 | 47.5 | 5120 | 64 qam | 1 |
2 | 39400043 | 47.3 | 5120 | 64 qam | 4 |
3 | 46199990 | 46.8 | 5120 | 64 qam | 3 |
4 | 53700021 | 47 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt078+voc-b.cm |
SFID | 91026 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 91025 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Time Priority Description
08/12/2021 20:53:44 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/12/2021 05:40:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/12/2021 10:24:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 13:21:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/11/2021 10:24:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 00:21:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/11/2021 15:16:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 10:31:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/11/2021 16:31:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/11/2021 01:21:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/11/2021 04:31:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/11/2021 02:34:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/11/2021 16:31:34 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/11/2021 21:45:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2021 21:33:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/11/2021 23:01:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/11/2021 22:30:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/11/2021 03:48:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/10/2021 11:30:11 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/10/2021 16:49:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
I have just signed up for a BQM with ThinkBroadband so no stats to provide yet but I hope I will do soon.
I do hope someone can understand these stats and suggest something because I ran out of ideas months ago and have only glumly accepted the sitation because most things work ok, but with a VM cabinet outside next door and people further up the road being delighted with their speeds I am feeling decidedly peeved to say the least!
Thanks in anticipation
on 08-12-2021 21:48
08-12-2021 21:51 - edited 08-12-2021 21:53
I have merged your posts
Nothing leaping out as being amiss in the stats - that I can see
on 08-12-2021 21:55
on 08-12-2021 22:48
Thanks John, I think you may have hit on our issues already as we have OK but not up to the minute laptops and rely completely on wifi to connect everything including relatively recent Samsung mobiles and an old iPad 2 too, so I have standard ethernet cables which may show much better connection speeds even without being Cat5e/6a but for us this is impractical. My neighbour however also relies on wifi I think but there could be some wired connections there too, so I'll check that before wasting more of your time.
BTW, I have tried SamKnows recently but it couldn't find my router if I recall correctly?
Cheers
Keith
on 08-12-2021 22:52
FYI, as the graph I attached isn't showing, the summary data is as follows, in case it gives you any more clues, split into 2 again due to character limitations:
Filter Results
on 08-12-2021 22:54
DATE /TIME PING
ms DOWNLOAD
Mbps UPLOAD
MbpsDISTANCE
miLOCATION /SERVERPROVIDER
9:10 PM | 23 | 19.40 | 14.65 | ~ 50 | Bath Truespeed Communications | Virgin Media | |
4:57 PM | 26 | 26.35 | 27.64 | ~ 50 | Oxford University of Oxford, IT Services | Iomart Cloud Services Limited | |
5:51 PM | 20 | 37.97 | 35.00 | ~ 50 | Oxford University of Oxford, IT Services | Virgin Media | |
4:57 PM | 25 | 74.76 | 33.62 | ~ 50 | Oxford University of Oxford, IT Services | Virgin Media | |
5:26 PM | 27 | 59.22 | 34.13 | ~ 50 | Northampton Harpolean Inc. | Virgin Media | |
11:49 AM | 21 | 24.00 | 22.75 | ~ 50 | Oxford University of Oxford, IT Services | Virgin Media | |
11:17 AM | 23 | 35.63 | 31.20 | < 50 | Gloucester Fasthosts Internet | Virgin Media |
on 08-12-2021 22:55
11/23/2021
11:10 AM
11/22/2021
10:56 PM
11/19/2021
8:16 AM
11/15/2021
12:18 AM
11/10/2021
10:53 PM
11/10/2021
12:00 PM
11/07/2021
9:34 PM
11/05/2021
10:41 PM
11/04/2021
2:42 PM
11/04/2021
2:40 PM
11/03/2021
4:40 PM
11/03/2021
4:30 PM
11/03/2021
2:29 PM
11/03/2021
8:42 AM
11/02/2021
5:27 PM
on 08-12-2021 22:57
Sorry about the format of that 3rd part - it wouldn't display as a table but you may already have got the gist anyway...
Cheers
Keith