on 17-12-2021 08:22
Hi. About a week ago I recently upgraded from 200 to the 1gig line using the hub 4 that was delivered. Since I’ve only managed to get up to 300mb down in speed tests. This is in either router or modem mode. I’ve tested on Wi-Fi using Wi-Fi 6 also Ethernet using cat7 cables
If feels like there is some kind of throttling happening. Can any one from virgin support advise?
thanks
ben
on 17-12-2021 08:34
Screen shots of router stats
on 17-12-2021 11:42
on 17-12-2021 12:44
Hi
yesh sorry the Samknows site was interesting. It showed me getting 1gig to the router, then my side was 300mb ish. I assume this points to the router as my pc and mac I used have 10/100/1000 nic and I tried two brand new short cat7 cables
I’m a bit unsure where to go with this. Upload however seems ok. I seem to get 45-50 up which I assume is about right
on 17-12-2021 12:50
@Macin1818 wrote:Hi
yesh sorry the Samknows site was interesting. It showed me getting 1gig to the router, then my side was 300mb ish. I assume this points to the router as my pc and mac I used have 10/100/1000 nic and I tried two brand new short cat7 cables
I’m a bit unsure where to go with this. Upload however seems ok. I seem to get 45-50 up which I assume is about right
Speed test sites can be inconsistent.
Try a few different ones:
https://www.waveform.com/tools/bufferbloat
on 20-12-2021 13:08
Thanks for your post and welcome to the Community Forums, Macin1818,
Sorry to hear that you've had connectivity issues. I've sent you a private message to confirm your account details so we can take a closer look at your connection.
Cheers,
Corey C