Thanks for taking the time to post on the community.
Sorry to read you are experiencing slow broadband speeds. I know how frustrating this can be.
I've managed to locate your account and there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004952229 and has a review date of 6th December.
Do you only notice these speeds during peak hours or can it be any time of the day?
Hope to hear from you soon
New around here? To find out more about the Community check out our Getting Started guide
Thanks for getting back to me.
If you are having slow speeds at all times of the day, can you complete speed tests during the day whilst the Hub is in modem mode and post a screenshot/link (make sure IP address is not showing) of the results if you can for us to check please?