I recently upgraded to 100 mb fibre optic (previously 2 years on the 70 mb contract), however internet speeds are just getting lower!
Having done speed tests on speedtest.net, sometimes I get only 3 mb download speed as shown bellow (this was taken on a Sunday morning, wifi on right next to a router and the only device connected). I try to restart the router with little success.
Here are the router details as requested in the guidance:
DHCP REBIND WARNING - Field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Unicast DSID PSN startup error
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Upstream Burst Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)16QAM QPSK 16QAM 64QAM 64QAM 16QAMOff Off Off Off Off Off36 384 384 64 64 64396 6 6 396 396 3960 5 5 7 14 516 34 34 88 220 860 0 0 3 0 2822 48 48 22 22 22Fixed Fixed Fixed Short Short ShortOn On On On On On
I am sorry you are having problems with broadband speed. Your line and hub look good however we are aware of an issue with high peak time traffic on your segment. We would like to carry out some remedial work, the reference is F004665175 with a review date currently showing 10 JAN 2018. Please accept our apologies.
Unfortunately, I wish it was just a problem at peak times. As you can see in the tests below, a lot have been done in "off peak" periods and still we never get not even half of the speed we pay for. I feel that the service is misleading and regret having upgraded my package. If this continues unfortunately we will have to look at other internet operators and frankly the 10th January seems too far away for remedial work to take place.
I wish I could say the speed has improved, however as you can see from further tests it remains very inconsistent and unfortunately much lower than what we pay for. Unfortunately I will be forced to follow the Off Com procedure for a formal complaint as I even though I am still under the 12 month contract (after a so called upgrade" in October) I do not want to continue paying premium for such a slow internet connection.
@carla_pt Has your issue been solved? After waiting 4 years for VM to fix an overutilisation issue in area 21 I'm thinking about coming back, but I need to know they have stopped the practice of overselling and misleading their customers with false promises of solving problems. Did you stay with Virgin Media? Are you now getting the full speed you pay for?
Unfortunately not, been a costumer for 2+ years and with speeds declining over time made the mistake to upgrade last October from 70 to 100 mb. Big mistake as now bound on a 12 month contract. Will certainly not recommend virgin on this area as at best I am getting half of the speed I pay for, but more often even less than that...
I can't believe they are still having the same issues after more than 6 years! My Sky Broadband is not great but it has been much better than Virgin Media. Like other people in this forum, I was able to get out of my Virgin Media contract without paying any fees after complaining, then moved to Sky which as I said is not great either in this area, but is never unusable.