Slow speed and Volt has made no difference

[smartie-02]

On Volt M200 Fibre

Latest speedtest below (consistent at this speed)

PING ms 18  DOWNLOAD Mbps 20.24  UPLOAD Mbps 21.23

 Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	266750000	-1.7	38	256 qam	17
2	138750000	-3.2	38	256 qam	1
3	146750000	-3.2	38	256 qam	2
4	154750000	-2.7	38	256 qam	3
5	162750000	-2.2	38	256 qam	4
6	170750000	-2	38	256 qam	5
7	178750000	-1.7	38	256 qam	6
8	186750000	-1.5	38	256 qam	7
9	194750000	-1.9	38	256 qam	8
10	202750000	-1.7	38	256 qam	9
11	210750000	-1.7	38	256 qam	10
12	218750000	-1.5	38	256 qam	11
13	226750000	-1.5	38	256 qam	12
14	234750000	-1.5	38	256 qam	13
15	242750000	-1.7	38	256 qam	14
16	250750000	-1.5	38	256 qam	15
17	258750000	-1.5	38	256 qam	16
18	274750000	-2	38	256 qam	18
19	282750000	-2.2	38	256 qam	19
20	290750000	-1.9	38	256 qam	20
21	298750000	-1.5	38	256 qam	21
22	306750000	-1.2	38	256 qam	22
23	314750000	-0.9	40	256 qam	23
24	322750000	-0.4	38	256 qam	24

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400096	46.5	5120	64 qam	3
2	32599922	45.8	5120	64 qam	4
3	46200000	46.8	5120	64 qam	2
4	53700069	48	5120	64 qam	1

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

Network Log

Time	Priority	Description
24/11/2021 10:55:48	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2021 05:21:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2021 03:52:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/11/2021 06:33:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2021 20:55:14	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand · Accepted solution]

You are missing a table of Down data - RSErrors.

Can you try a speedtest this way.
-___________________________-

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[Zach_R]

Hi @smartie-02,

Thank you for your post and welcome to our community forums. We're here to help.

I'm really sorry to hear you're having some connection speed issues lately. Are these ongoing today? I can see that @jbrennand has also offered some advice on this. Has that helped at all?

Thanks,
 

[smartie-02]

Will try some of the resolutions suggested next week but in the meantime logged the problem via phone and monitoring speed.

[David_Bn]

Good Morning @smartie-02,

Have you been able to run the speed test with the hub in modem mode as advised by @jbrennand last week?

Kindest regards,

David_Bn