I rang on Saturday to complain again and was told there upgrading the cabling but still no text , WiFi speeds on 150mb gets at best to 30mb which is poor , hard wired is fine , so what's next no point in an engineer calling they find no fault , also who I do I need to talk too about loss of service credit and backdating it
I'm on VIVID 200 and can't get anywhere near 100mbps for download speeds. I've had two of VM's own technicians tell me there is an over-utilisation issue which is causing it. VM here wont admit it and I have complained. Still taking my money.
If I could also jump on this thread - I too am experiencing ridiculously slow speeds in Area 25 (Newport). Paying for 100mbps download speeds, but for the past week or so am receiving barely 20 at best, usually around 8. So bad its a chore to download catch-up TV or stream in HD.
Sorry for your recent loss of service, I can't find your account info to confirm if you're back up and running. Would you please drop me a PM confirming your name and address if you still need help with this.
* Please only Private Message Forum Team members if requested to do so.
Tech fan? Have you read our Digital life blog yet? Check it out
Further to your message to LumKitty, are you able to offer any insight as to why the speeds are currently so poor? Latest speed test here in the past couple of hours state speeds of around 8mpbs, on a 100mbps connection.
The Service Status checker tool again states no problem found, but that's clearly incorrect...