on 12-10-2021 19:45
Hi all,
Upgraded to M500 couple of days ago after being on 100 and struggling with utilization. Barely getting 200MBits/sec.
Will post router stats below
on 12-10-2021 19:49
on 12-10-2021 19:50
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 46200000 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 4.6 | 38 | 256 qam | 9 |
2 | 211000000 | 4.5 | 38 | 256 qam | 10 |
3 | 219000000 | 4.5 | 38 | 256 qam | 11 |
4 | 227000000 | 4.5 | 38 | 256 qam | 12 |
5 | 235000000 | 4.6 | 38 | 256 qam | 13 |
6 | 243000000 | 4.5 | 38 | 256 qam | 14 |
7 | 251000000 | 4.5 | 38 | 256 qam | 15 |
8 | 259000000 | 4.3 | 38 | 256 qam | 16 |
9 | 267000000 | 4 | 38 | 256 qam | 17 |
10 | 275000000 | 3.4 | 38 | 256 qam | 18 |
11 | 283000000 | 3 | 38 | 256 qam | 19 |
12 | 291000000 | 3.4 | 38 | 256 qam | 20 |
13 | 299000000 | 4.1 | 38 | 256 qam | 21 |
14 | 307000000 | 4.6 | 38 | 256 qam | 22 |
15 | 315000000 | 4.9 | 38 | 256 qam | 23 |
16 | 323000000 | 5 | 38 | 256 qam | 24 |
17 | 331000000 | 4.9 | 38 | 256 qam | 25 |
18 | 371000000 | 5.8 | 38 | 256 qam | 26 |
19 | 379000000 | 5.6 | 38 | 256 qam | 27 |
20 | 387000000 | 5.5 | 38 | 256 qam | 28 |
21 | 395000000 | 5.8 | 38 | 256 qam | 29 |
22 | 403000000 | 6 | 38 | 256 qam | 30 |
23 | 411000000 | 6.1 | 38 | 256 qam | 31 |
24 | 419000000 | 5.9 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 180 | 0 |
2 | Locked | 38.6 | 151 | 0 |
3 | Locked | 38.9 | 129 | 0 |
4 | Locked | 38.6 | 117 | 0 |
5 | Locked | 38.6 | 120 | 0 |
6 | Locked | 38.9 | 78 | 0 |
7 | Locked | 38.6 | 58 | 0 |
8 | Locked | 38.9 | 234 | 0 |
9 | Locked | 38.9 | 41 | 0 |
10 | Locked | 38.6 | 77 | 0 |
11 | Locked | 38.9 | 88 | 0 |
12 | Locked | 38.6 | 143 | 0 |
13 | Locked | 38.6 | 67 | 0 |
14 | Locked | 38.9 | 52 | 0 |
15 | Locked | 38.9 | 83 | 0 |
16 | Locked | 38.6 | 38 | 0 |
17 | Locked | 38.6 | 35 | 0 |
18 | Locked | 38.9 | 28 | 0 |
19 | Locked | 38.9 | 155 | 0 |
20 | Locked | 38.9 | 99 | 0 |
21 | Locked | 38.9 | 35 | 0 |
22 | Locked | 38.6 | 29 | 0 |
23 | Locked | 38.9 | 31 | 0 |
24 | Locked | 38.9 | 29 | 0 |
on 12-10-2021 19:51
Yeah tested using CAT6 on both work and personal laptop and tested on 5Ghz on IPhone close to the router
on 12-10-2021 19:52
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 43 | 5120 | 64 qam | 1 |
2 | 25800000 | 42 | 5120 | 64 qam | 4 |
3 | 39400000 | 42.8 | 5120 | 64 qam | 2 |
4 | 32600000 | 42.3 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 12-10-2021 19:52
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt053-b.cm |
Primary Downstream Service Flow
SFID | 33220 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 33219 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 12-10-2021 19:53
Network Log
Time | Priority | Description |
11/10/2021 22:54:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2021 16:59:25 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 03:57:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2021 14:38:46 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2021 21:44:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 18:36:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 11:05:23 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 11:04:47 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 08:18:8 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2021 21:18:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2021 20:18:7 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2021 12:51:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/09/2021 19:25:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/09/2021 19:25:34 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/09/2021 16:42:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/09/2021 23:55:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2021 01:32:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 11:55:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/09/2021 07:35:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 14-10-2021 20:19
Hi prosys,
Thank you for reaching out to us here on the Community.
I am very sorry to hear you have been experiencing some issues with the service since upgrading.
I have taken a look at the data and nothing is jumping out at me to suggest there is an issue with the power levels.
Are you using a BQM (Broadband Quality Monitor) on the service? If so, are you able to post a link to this so that we may take a look?
Thanks