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Liroy
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Slow internet speed and lots of packets drops

Hi I have been having difficulties with my wired internet last 5 days. Speed is down and I have vivid 200 and I keep losing connection. Unable to play, watch or do something online! (Hub2)

Speed test showing: download: 2.51 Mbps!! Upload 11.85 Mbps!!

http://www.speedtest.net/result/7895422101.png

broadband graph with a lot of lost packages :

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dc9f821b6d52f7eac094649e35dbe13038...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4bc2f570dccd82c0dabd2e2fe2626a05ad...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b241428761ba662baccf23f88a07ec7b36...

Downstream:

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)202750000210750000218750000226750000234750000242750000250750000258750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID910111213141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)5.464.924.263.843.713.963.783.38
RxMER (dB)30.1027.9727.2828.7935.6036.8437.0936.61
Pre RS Errors
38050634916974981471385069152145304061223038127927616048144854
Post RS Errors
84661354496415500915813068335582532858056208

 

Upstream:

  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID7865
Frequency (Hz)27400000537000003580000045800000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)45.5048.5045.0047.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000

 

Network logs:

20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout
20/12/2018 13:03:01 GMT20/12/2018 13:03:01 GMTWarning (5)84020200Lost MDD Timeout

 

and

Tracing route to bbc.co.uk [151.101.0.81]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    10 ms     7 ms    10 ms  brig-core-2b-xe-000-0.network.virginmedia.net [8
0.3.64.157]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    32 ms    22 ms    16 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174
]
  7    48 ms    36 ms    38 ms  213.46.174.118
  8    38 ms    24 ms    15 ms  fastly-ic-304442-ldn-b3.c.telia.net [62.115.37.1
78]
  9    17 ms    17 ms    18 ms  151.101.0.81

Hope you gonna fix this ASAP.

Regards

 

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Liroy
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Re: Slow internet speed and lots of packets drops

Hi

Its become normal. Hub cable was connected not till end.

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