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LauraAimeParis
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Slow internet, no response since Sunday

Hi, 

I'm creating a new post as my previous one has gone unanswered since Sunday and I'm seeing people being answered who posted on Monday.

Please can you get back to me with why my download speed is hovering at 10-25% of the subscribed speed? On Friday night there was an error with the internet in my local area. Your site advised that an engineer had been sent out and that it would be resolved by Saturday 6am. It now shows there are no problems but all of my neighbours on Virgin are suffering with poor speeds, as well as me.

I'm currently watching a game download at 500kb/s (+-1Mb). I have never seen the speeds drop below 100Mb so in general I'm very happy. However, a week of this is starting to take its toll.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d57ca340f289ca653ba563cb0d660b606...

If we start streaming some TV, nobody else can use the net. Is there something you can do in the short term to resolve this? We have home working, home schooling and entertainment on hold, or being held back, due to the poor service. The lack of answer in 5 days is also a tad concerning. 

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LauraAimeParis
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Re: Slow internet, no response since Sunday

LauraAimeParis_0-1611248946462.png

 

 

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LauraAimeParis
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Re: Slow internet, no response since Sunday

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

411000000

Locked

Ranged Upstream Channel (Hz)

25800000

Locked

Provisioning State

Online

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

411000000

2.2

38

256 qam

1

2

419000000

0.9

38

256 qam

2

3

427000000

0.9

38

256 qam

3

4

435000000

0

38

256 qam

4

5

443000000

0.2

37

256 qam

5

6

451000000

1.2

38

256 qam

6

7

459000000

2.2

38

256 qam

7

8

467000000

2.4

38

256 qam

8

9

523000000

-0.2

37

256 qam

15

10

547000000

1

38

256 qam

18

11

555000000

2

38

256 qam

19

12

563000000

1.2

37

256 qam

20

13

571000000

0.5

38

256 qam

21

14

579000000

1

38

256 qam

22

15

587000000

0.7

38

256 qam

23

16

595000000

0.2

38

256 qam

24

17

603000000

0.2

38

256 qam

25

18

611000000

0.2

37

256 qam

26

19

619000000

1.5

37

256 qam

27

20

627000000

1.7

38

256 qam

28

21

635000000

1.5

38

256 qam

29

22

643000000

1

38

256 qam

30

23

651000000

1.2

38

256 qam

31

24

659000000

0.7

37

256 qam

32

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

12770

9780

2

Locked

38.6

16806

13372

3

Locked

38.9

15027

13741

4

Locked

38.6

14242

15674

5

Locked

37.6

13628

6617

6

Locked

38.6

13319

12565

7

Locked

38.6

11384

5019

8

Locked

38.6

7515

3607

9

Locked

37.6

25865

3311

10

Locked

38.6

15168

3230

11

Locked

38.6

9204

3415

12

Locked

37.6

7532

3186

13

Locked

38.9

7231

3326

14

Locked

38.6

7133

3234

15

Locked

38.6

6910

3621

16

Locked

38.6

6241

3624

17

Locked

38.6

7742

3449

18

Locked

37.6

7293

4859

19

Locked

37.3

6690

4805

20

Locked

38.6

7983

3478

21

Locked

38.6

6006

3409

22

Locked

38.6

7036

3949

23

Locked

38.6

6607

4019

24

Locked

37.3

14074

3642

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

25800000

51

5120

64 qam

4

2

32600146

51

5120

64 qam

3

3

46200139

51

5120

64 qam

1

4

39400143

51

5120

64 qam

2

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

1

0

2

ATDMA

0

0

1

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

3

0

 

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

cmreg-vmdg505-bbt057-b.cm

 

Primary Downstream Service Flow

SFID

572814

Max Traffic Rate

117000047

Max Traffic Burst

42600

5Min Traffic Rate

0

 

Primary Upstream Service Flow

SFID

572813

Max Traffic Rate

10500047

Max Traffic Burst

16320

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

Best Effort

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LauraAimeParis
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Message 4 of 6
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Re: Slow internet, no response since Sunday

Currently downloading at 100KB/s.

100Mb connection = 12.5MB/s.

 

Less than 1% of capacity.... 

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thebigmg
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Message 5 of 6
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Helpful Answer

Re: Slow internet, no response since Sunday

Looks like a load of us are having the same problems. My post from Monday has now gone unanswered. They clearly have a problem, presumably nationally but don't want to say. Shocking behavior, clearly there are problems somewhere.

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LauraAimeParis
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Re: Slow internet, no response since Sunday

All appears to be sorted now. Took a week with no answer but at least it's fixed 🙂

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