on 10-02-2022 13:19
Got gig1 broadband last week from 500 and speed is now runnning slower than it was before speeds are between 200-450 max any help would be appreciated thanks
on 10-02-2022 13:21
Upgraded from 500 to gig1 last week and my download speeds were 450-520 on 500 now on gig1 hub 4 Ethernet download speed is 50meg and Wi-Fi speed is max 450 down to 200 any advice cheers
on 11-02-2022 13:30
Wired tests or wireless? VM do not guarantee wifi speeds. What does www.samknows.com/realspeed show ?
However, please post your power levels and network log from the Hub.
Setup a BQM to monitor your circuit, www.thinkbroadband.com/ping
Once done we can comment. Thanks
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on 11-02-2022 14:01
So guys I went from 500 to 1gig fibre on Wednesday and speeds have dropped I’m getting roughly 117mbps wired and 400-470mbps wireless virgin techs are baffled I’m constantly having to reset router for them upload speed seems fine roughly 52mbps any other suggestions tried different ports on router tried different Ethernet cables I’m sure it’s not my end
on 13-02-2022 15:04
Hello Lordlinley
Thanks for your post
I have checked a few things from here and can see we have a Technicians visit booked in
Can you please let us know how this goes
Gareth_L
on 14-02-2022 16:52
Engineer came out today replaced hub4 and still no difference how can virgin get away with offering a 1gig service but not provide it????
on 16-02-2022 17:47
Hi @Lordlinley,
I'm really sorry to hear that things haven't really improved for you following a technician visit and replacement router being provided.
Can you run a Speed Test and confirm what results you're currently getting on a wired connection?
Thanks,
on 18-02-2022 08:34
Engineer came out yesterday swapped hub 4 for hub 5 and said there was a fault on the line now download speed of 850 on Wi-Fi upload of 50 so I’m happy with that 👍👍
on 20-02-2022 16:24
Fantastic to hear this @Nath88! Thanks for letting us know.
If you need any further assistance please don't hesitate to post again in the community forums.
All the best,
on 26-08-2022 11:16
Hi I have upgraded to gig1 from 300 and I’m getting speeds from 100-300mbs wired and it’s pretty ridiculous this needs sorting out and is definitely not the speeds virgin promised.