Slow download speeds

[MichaelF62]

Done several speed checks range from 25 to 35 off peak should be getting 100 ! Used to reach above 100 sometimes mid 2021 . The whole estate in December kept getting  down time now receiving slower speeds

[jbrennand]

How are you checking speeds - over wifi or over ethernet cable?

On what make/model of devices?

And at which speedtest website?

[Molly_T]

Hi Michael, welcome to the community! Thank you for posting. 

Sorry to hear you are having speed issues. Having had a look on our systems I can see the speeds coming into your hub are averaging 110mbps Download speed, and 9.95 Upload speed over the last month. There are no disconnections registering, and we are also not picking up and upstream or downstream signal level issues that would be affecting the signal coming into your home that require a technician to fix. 

Are you able to advise how you have been running your speed tests? (Over WIFI or ethernet, to which device and which site). We recommend using speedtest.net. 

If you could also Can you post your Hub status and logs. Here are steps on how to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)

• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum

Once we have this extra information we will be able to offer you the further support you need! 

All the best. 

[MichaelF62]

hi

network log as requested - speed test done on speedtest.net  and speed test master-lite both gave similar readings. Done over wifi

status report will be on 2nd email as it had too many characters when sent all together

Network Log

Time	Priority	Description
26/01/2022 19:20:10	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2022 19:19:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2022 07:26:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 19:29:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 19:29:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 17:32:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 17:31:12	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 17:57:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 07:29:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 07:29:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2022 02:04:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2022 19:29:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2022 19:29:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 02:28:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 03:15:33	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 03:15:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 16:32:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 22:43:47	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 22:43:47	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 18:20:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[MichaelF62]

part 2 - network log on previous email - I am setting up a broadband quality monitor as suggested - thanks 

Router status

Status
Downstream
Upstream
Configuration
Network Log
Refresh data

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

298750000

Locked

Ranged Upstream Channel (Hz)

39400000

Locked

Provisioning State

Online

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Router status

Status
Downstream
Upstream
Configuration
Network Log
Refresh data

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

298750000

5

40

256 qam

21

2

138750000

5.1

40

256 qam

1

3

146750000

5

40

256 qam

2

4

154750000

4.9

40

256 qam

3

5

162750000

4.9

40

256 qam

4

6

170750000

5

38

256 qam

5

7

178750000

5

38

256 qam

6

8

186750000

5

38

256 qam

7

9

194750000

5

40

256 qam

8

10

202750000

4.6

40

256 qam

9

11

210750000

4.5

38

256 qam

10

12

218750000

4.3

40

256 qam

11

13

226750000

3.2

38

256 qam

12

14

234750000

2.4

38

256 qam

13

15

242750000

2.2

40

256 qam

14

16

250750000

2.5

38

256 qam

15

17

258750000

3.7

40

256 qam

16

18

266750000

4.1

40

256 qam

17

19

274750000

4.1

40

256 qam

18

20

282750000

4.4

40

256 qam

19

21

290750000

4.5

40

256 qam

20

22

306750000

5.3

40

256 qam

22

23

314750000

5.3

40

256 qam

23

24

322750000

5.5

40

256 qam

24

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

151

0

2

Locked

40.3

203

0

3

Locked

40.3

153

0

4

Locked

40.3

127

0

5

Locked

40.3

148

0

6

Locked

38.9

112

0

7

Locked

38.9

106

0

8

Locked

38.6

166

0

9

Locked

40.3

87

0

10

Locked

40.3

75

0

11

Locked

38.9

112

0

12

Locked

40.3

78

0

13

Locked

38.9

72

0

14

Locked

38.9

172

0

15

Locked

40.3

265

0

16

Locked

38.6

278

0

17

Locked

40.3

56

0

18

Locked

40.3

60

0

19

Locked

40.3

120

0

20

Locked

40.3

68

0

21

Locked

40.9

55

0

22

Locked

40.3

29

0

23

Locked

40.3

55

0

24

Locked

40.3

140

0

Welcome back!

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Router status

Status
Downstream
Upstream
Configuration
Network Log
Refresh data

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400000

44.8

5120

64 qam

8

2

46200000

44.8

5120

64 qam

7

3

53700000

46.3

5120

64 qam

6

4

60300000

46.3

5120

64 qam

5

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

2

0

2

ATDMA

0

0

4

0

3

ATDMA

0

0

4

0

4

ATDMA

0

0

2

0

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Router status

Status
Downstream
Upstream
Configuration
Network Log
Refresh data

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

834ncxv9873254k;fg87dsfd;

Primary Downstream Service Flow

SFID

19935

Max Traffic Rate

117000047

Max Traffic Burst

42600

Min Traffic Rate

0

Primary Upstream Service Flow

SFID

19928

Max Traffic Rate

10500047

Max Traffic Burst

16320

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

BestEffort

[MichaelF62]

Hi Molly

as requested my Quality Monitor

https://www.thinkbroadband.com/broadband/monitoring/quality/share/create/569650185701f756dbad6b29114...

I have previously sent the status and  log on previous replies

thanks

[MichaelF62]

latest network log shows - notices , warnings , errors , criticals

Network Log
Time Priority Description
29/01/2022 13:54:52 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2022 13:52:46 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 09:53:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 07:29:41 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 07:29:41 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 05:22:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2022 19:20:10 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2022 19:19:7 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2022 07:26:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 19:29:41 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 19:29:41 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 17:32:25 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 17:31:12 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 17:57:56 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 07:29:41 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 07:29:41 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2022 02:04:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2022 19:29:41 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2022 19:29:41 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 02:28:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Carley_S]

Hi @MichaelF62

Thank you very much for provided that information. You mentioned that the speeds you were taking were via WIFI, if possible can you run a wired speed test and post your results. I have checked our system again and can see no issues with your power levels or any SNR issues. There is are some traffic spikes, but not enough to class as an outage which could be affecting your  WIFI speeds at those times.  

The link you posted for you BQM takes me to the log in page rather than the graph. If you'd like to repost the link to your BQM we can take a look at this to investigate further.  

[MichaelF62]

Hi thanks but now solved . I enabled the 5g which had disabled and now speed upto 100