on 23-01-2022 18:00
Done several speed checks range from 25 to 35 off peak should be getting 100 ! Used to reach above 100 sometimes mid 2021 . The whole estate in December kept getting down time now receiving slower speeds
on 23-01-2022 19:05
on 26-01-2022 11:25
Hi Michael, welcome to the community! Thank you for posting.
Sorry to hear you are having speed issues. Having had a look on our systems I can see the speeds coming into your hub are averaging 110mbps Download speed, and 9.95 Upload speed over the last month. There are no disconnections registering, and we are also not picking up and upstream or downstream signal level issues that would be affecting the signal coming into your home that require a technician to fix.
Are you able to advise how you have been running your speed tests? (Over WIFI or ethernet, to which device and which site). We recommend using speedtest.net.
If you could also Can you post your Hub status and logs. Here are steps on how to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum
Once we have this extra information we will be able to offer you the further support you need!
All the best.
on 26-01-2022 20:22
hi
network log as requested - speed test done on speedtest.net and speed test master-lite both gave similar readings. Done over wifi
status report will be on 2nd email as it had too many characters when sent all together
Network Log
Time | Priority | Description |
26/01/2022 19:20:10 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/01/2022 19:19:7 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/01/2022 07:26:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/01/2022 19:29:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/01/2022 19:29:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/01/2022 17:32:25 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/01/2022 17:31:12 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/01/2022 17:57:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2022 07:29:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2022 07:29:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/01/2022 02:04:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/01/2022 19:29:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/01/2022 19:29:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2022 02:28:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/01/2022 03:15:33 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/01/2022 03:15:33 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 16:32:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 22:43:47 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 22:43:47 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 18:20:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 26-01-2022 20:33
part 2 - network log on previous email - I am setting up a broadband quality monitor as suggested - thanks
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Cable Modem Status
Item
Status
Comments
Acquired Downstream Channel (Hz)
298750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online
Welcome back!
Sign in to view or modify your Hub 3.0 settings.
Password
Show
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Downstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
SNR (dB)
Modulation
Channel ID
1
298750000
5
40
256 qam
21
2
138750000
5.1
40
256 qam
1
3
146750000
5
40
256 qam
2
4
154750000
4.9
40
256 qam
3
5
162750000
4.9
40
256 qam
4
6
170750000
5
38
256 qam
5
7
178750000
5
38
256 qam
6
8
186750000
5
38
256 qam
7
9
194750000
5
40
256 qam
8
10
202750000
4.6
40
256 qam
9
11
210750000
4.5
38
256 qam
10
12
218750000
4.3
40
256 qam
11
13
226750000
3.2
38
256 qam
12
14
234750000
2.4
38
256 qam
13
15
242750000
2.2
40
256 qam
14
16
250750000
2.5
38
256 qam
15
17
258750000
3.7
40
256 qam
16
18
266750000
4.1
40
256 qam
17
19
274750000
4.1
40
256 qam
18
20
282750000
4.4
40
256 qam
19
21
290750000
4.5
40
256 qam
20
22
306750000
5.3
40
256 qam
22
23
314750000
5.3
40
256 qam
23
24
322750000
5.5
40
256 qam
24
Downstream bonded channels
Channel
Locked Status
RxMER (dB)
Pre RS Errors
Post RS Errors
1
Locked
40.3
151
0
2
Locked
40.3
203
0
3
Locked
40.3
153
0
4
Locked
40.3
127
0
5
Locked
40.3
148
0
6
Locked
38.9
112
0
7
Locked
38.9
106
0
8
Locked
38.6
166
0
9
Locked
40.3
87
0
10
Locked
40.3
75
0
11
Locked
38.9
112
0
12
Locked
40.3
78
0
13
Locked
38.9
72
0
14
Locked
38.9
172
0
15
Locked
40.3
265
0
16
Locked
38.6
278
0
17
Locked
40.3
56
0
18
Locked
40.3
60
0
19
Locked
40.3
120
0
20
Locked
40.3
68
0
21
Locked
40.9
55
0
22
Locked
40.3
29
0
23
Locked
40.3
55
0
24
Locked
40.3
140
0
Welcome back!
Sign in to view or modify your Hub 3.0 settings.
Password
Show
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Upstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
Symbol Rate (ksps)
Modulation
Channel ID
1
39400000
44.8
5120
64 qam
8
2
46200000
44.8
5120
64 qam
7
3
53700000
46.3
5120
64 qam
6
4
60300000
46.3
5120
64 qam
5
Upstream bonded channels
Channel
Channel Type
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
1
ATDMA
0
0
2
0
2
ATDMA
0
0
4
0
3
ATDMA
0
0
4
0
4
ATDMA
0
0
2
0
Welcome back!
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Password
Show
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
834ncxv9873254k;fg87dsfd;
Primary Downstream Service Flow
SFID
19935
Max Traffic Rate
117000047
Max Traffic Burst
42600
Min Traffic Rate
0
Primary Upstream Service Flow
SFID
19928
Max Traffic Rate
10500047
Max Traffic Burst
16320
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
BestEffort
on 29-01-2022 13:52
Hi Molly
as requested my Quality Monitor
I have previously sent the status and log on previous replies
thanks
on 29-01-2022 14:02
latest network log shows - notices , warnings , errors , criticals
Network Log
Time Priority Description
29/01/2022 13:54:52 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2022 13:52:46 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 09:53:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 07:29:41 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 07:29:41 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 05:22:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2022 19:20:10 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2022 19:19:7 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2022 07:26:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 19:29:41 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 19:29:41 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 17:32:25 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 17:31:12 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 17:57:56 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 07:29:41 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 07:29:41 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2022 02:04:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2022 19:29:41 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2022 19:29:41 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 02:28:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 02-02-2022 14:26
Hi @MichaelF62
Thank you very much for provided that information. You mentioned that the speeds you were taking were via WIFI, if possible can you run a wired speed test and post your results. I have checked our system again and can see no issues with your power levels or any SNR issues. There is are some traffic spikes, but not enough to class as an outage which could be affecting your WIFI speeds at those times.
The link you posted for you BQM takes me to the log in page rather than the graph. If you'd like to repost the link to your BQM we can take a look at this to investigate further.
on 02-02-2022 17:40
Hi thanks but now solved . I enabled the 5g which had disabled and now speed upto 100