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steve_hopkins
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Slow broadband speeds for the past week

Hi,

I'm in London (Finsbury Park), I have VIVID 100 Optical Fibre, but the connection has been crawling for the past week and struggling to get over 10mbs. I've tried connecting over both wireless and an ethernet cable, but still getting very slow speeds.

I'll follow with my router details.

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steve_hopkins
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Re: Slow broadband speeds for the past week

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 283000000 -4.2 38 256 qam 19
2 171000000 -2.5 38 256 qam 5
3 179000000 -2.2 38 256 qam 6
4 187000000 -2.2 38 256 qam 7
5 195000000 -2.7 38 256 qam 8
6 203000000 -3.5 37 256 qam 9
7 211000000 -3.7 38 256 qam 10
8 219000000 -3 26 256 qam 11
9 227000000 -2.9 28 256 qam 12
10 235000000 -3.2 38 256 qam 13
11 243000000 -4 38 256 qam 14
12 251000000 -4 38 256 qam 15
13 259000000 -3.5 38 256 qam 16
14 267000000 -2.9 38 256 qam 17
15 275000000 -3.4 38 256 qam 18
16 291000000 -4.5 38 256 qam 20
17 299000000 -3 37 256 qam 21
18 307000000 -2.5 38 256 qam 22
19 315000000 -2.7 38 256 qam 23
20 323000000 -3.7 38 256 qam 24
21 379000000 -4.2 38 256 qam 25
22 387000000 -3.4 38 256 qam 26
23 395000000 -3.5 37 256 qam 27
24 403000000 -4 38 256 qam 28


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 22 0
2 Locked 38.6 722 23
3 Locked 38.6 974 26
4 Locked 38.9 434 14
5 Locked 38.6 110 25
6 Locked 37.3 166 17
7 Locked 38.6 135 2
8 Locked 26.7 50424467 116300650
9 Locked 28.7 149121573 11559768
10 Locked 38.6 34 4
11 Locked 38.9 35 0
12 Locked 38.9 39 12
13 Locked 38.6 55 13
14 Locked 38.9 46 0
15 Locked 38.6 39 0
16 Locked 38.6 38 0
17 Locked 37.6 49 0
18 Locked 38.6 28 0
19 Locked 38.6 10 0
20 Locked 38.6 9 0
21 Locked 38.6 52 544
22 Locked 38.9 4 0
23 Locked 37.3 8 0
24 Locked 38.6 1 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 5.1 5120 64 qam 3
2 53700000 5.1 5120 64 qam 2
3 60299947 5.1 5120 64 qam 1
4 39399976 5.1 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log
Time Priority Description
06/03/2019 21:45:32 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 21:46:27 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 21:48:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 21:48:25 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 21:57:8 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 21:57:41 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:00:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:00:15 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:06:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:06:41 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:07:49 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:07:53 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:08:55 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:09:21 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:10:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:11:33 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:16:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:16:9 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:16:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2019 22:16:21 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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griffin
Alessandro Volta
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Re: Slow broadband speeds for the past week

You have a couple of dodgy downstream channels and all the upstream channels are at max transmit power.

I would give the coax cable for obvious signs of damage and all connectors are hand tight.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

 

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steve_hopkins
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Message 4 of 5
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Re: Slow broadband speeds for the past week

Thanks for the info bud, I'll give the number a buzz in the morning
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Forum Team (Retired) John_GS
Forum Team (Retired)
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Re: Slow broadband speeds for the past week

Hi steve_hopkins,

 

Thanks for posting and I am very sorry about the broadband speed issues.

 

I'll pop you a quick PM so I can check for any faults etc, and go from there. Saves you calling Smiley Happy

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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