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Slow broadband speed.

XL-II-80
Tuning in

on ‎11-07-2021 12:52

I pay for a broadband speed of 100 but recently carried out a speed test which gave me results of a high of 10 and a low of 3.

I use a newish Virgin hub connected via ethernet and have been a customer from way back when it was still NTL. I am disabled and not in a position to replace cables to move the hub.

I had to start a new account to get in here as it wasn't signing me in, Virgin don't appear to make it easy to contact them.

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

‎11-07-2021 12:57 - edited ‎11-07-2021 12:58

Please post your power levels, Pre and PostRS errors and network log.  Also setup a BQM here www.thinkbroadband.com/ping

Check the status of your network via your VM account as well.

Once we have the figures we can comment on the state of the circuit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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XL-II-80
Tuning in
In response to Adduxi

on ‎12-07-2021 13:51

I just set up the BQM and can give you the speed test figures from that.

Speed Test.png

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lotharmat
Community elder
In response to XL-II-80

on ‎12-07-2021 13:58

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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