on 05-12-2021 12:47
Hi,
I've tried everything you recommend and several things that I have read about elsewhere.
I cannot get the speed of my broadband above 250Mpbs and this has been the same for most of the time I've been a customer.
The router reports the Acquired Downstream Channel as 619000000.
So why is the actual connection so slow?
I'm using a wired connection directly to the router and separately via a switch but I get the same speed report either way.
Please help.
Rob.
on 05-12-2021 14:46
Post the power levels, Pre and PostRS errors and Network log from the Hub. Also setup a BQM here www.thinkbroadband.com/ping
Once done we can comment on your circuit. Do not use screenshots, just copy and paste into several posts, thanks,
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on 05-12-2021 15:31
Ok...
I hope this is what you need.
Power Levels...
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 46 | 5120 | 64 qam | 2 |
2 | 39400000 | 43.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 44.5 | 5120 | 64 qam | 3 |
4 | 60300000 | 46 | 5120 | 64 qam | 1 |
Here is the Network Log...
Time Priority Description
05/12/2021 12:13:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/12/2021 05:58:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 19:02:0 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 19:02:0 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 05:32:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/11/2021 07:02:0 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/11/2021 07:02:0 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/11/2021 16:02:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/11/2021 04:59:37 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/11/2021 04:59:37 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/11/2021 04:19:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 13:59:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 05:56:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 05:56:35 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 05:55:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 05:55:39 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 05:54:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 05:54:43 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 05:53:51 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/11/2021 05:53:51 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
I'm not sure what you mean by Pre and PostRS errors - where do I find that info?
Do you want the link to the BQM?
on 05-12-2021 16:29
Pre and PostRS errors are in the Download section, if you could post those please. Also post the link to the shared BQM graph .
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on 06-12-2021 09:25
Download section? Do you mean in the router settings? Or is this from somewhere else?
Here is the link to the BQM graph...
on 06-12-2021 09:39
on 06-12-2021 11:57
Aha... gotcha!
Here you go...
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 619000000 | -4 | 38 | 256 qam | 27 |
2 | 475000000 | 0 | 38 | 256 qam | 9 |
3 | 483000000 | -0.2 | 40 | 256 qam | 10 |
4 | 491000000 | -0.5 | 38 | 256 qam | 11 |
5 | 499000000 | -1 | 38 | 256 qam | 12 |
6 | 507000000 | -1.2 | 38 | 256 qam | 13 |
7 | 515000000 | -1.5 | 38 | 256 qam | 14 |
8 | 523000000 | -1.9 | 38 | 256 qam | 15 |
9 | 531000000 | -1.7 | 38 | 256 qam | 16 |
10 | 539000000 | -2 | 38 | 256 qam | 17 |
11 | 547000000 | -1.5 | 38 | 256 qam | 18 |
12 | 555000000 | -1.7 | 38 | 256 qam | 19 |
13 | 563000000 | -1.7 | 38 | 256 qam | 20 |
14 | 571000000 | -2.4 | 38 | 256 qam | 21 |
15 | 579000000 | -2.7 | 38 | 256 qam | 22 |
16 | 587000000 | -2.5 | 38 | 256 qam | 23 |
17 | 595000000 | -3 | 38 | 256 qam | 24 |
18 | 603000000 | -3.5 | 38 | 256 qam | 25 |
19 | 611000000 | -4 | 38 | 256 qam | 26 |
20 | 627000000 | -4.2 | 38 | 256 qam | 28 |
21 | 635000000 | -4 | 37 | 256 qam | 29 |
22 | 643000000 | -3.7 | 38 | 256 qam | 30 |
23 | 651000000 | -3.5 | 38 | 256 qam | 31 |
24 | 659000000 | -3 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 3985 | 0 |
2 | Locked | 38.9 | 849 | 0 |
3 | Locked | 40.3 | 912 | 0 |
4 | Locked | 38.9 | 1100 | 0 |
5 | Locked | 38.9 | 1150 | 0 |
6 | Locked | 38.6 | 1147 | 0 |
7 | Locked | 38.9 | 1274 | 0 |
8 | Locked | 38.6 | 1971 | 0 |
9 | Locked | 38.6 | 1485 | 0 |
10 | Locked | 38.9 | 1692 | 0 |
11 | Locked | 38.9 | 1751 | 0 |
12 | Locked | 38.9 | 1945 | 1 |
13 | Locked | 38.9 | 1967 | 3 |
14 | Locked | 38.6 | 2439 | 0 |
15 | Locked | 38.9 | 2926 | 0 |
16 | Locked | 38.9 | 3336 | 0 |
17 | Locked | 38.6 | 3161 | 0 |
18 | Locked | 38.9 | 4251 | 0 |
19 | Locked | 38.6 | 3793 | 0 |
20 | Locked | 38.9 | 5728 | 7 |
21 | Locked | 37.6 | 5934 | 0 |
22 | Locked | 38.6 | 5761 | 0 |
23 | Locked | 38.9 | 5550 | 0 |
24 | Locked | 38.9 | 6208 | 14 |
on 06-12-2021 23:46
It's all gone very quiet...
on 08-12-2021 17:45
So, I had a sales cal from Virgin to buy a new contract... I've got 6 months left on this one. I explained my woes with the setup and that I was unhappy with the speed I was getting. They said they'd get someone to call.
I'm guessing that it was not really Virgin and I'm beginning to think that they don't give a flying potato about an of their customers.
Off to Twitter I go...
on 11-12-2021 09:51
Hi dkintheuk,
Thank you for your reply 🙂
I am sorry to hear you have been having speed issues.
I would advise not popping over to Twitter, we are the same team and we are limited over Twitter.
I have checked your account and all looks fine, I can see you have not rebooted in over 16 days if you could reboot for us, please?
I can also see our systems are advising one of your devices is too close.
Zoie