Hi I was recently upgraded from 150 to 200 but my broadband is slower. It has taken me 5 mins to get online to write this message, yet when I do get online it states the status is fine although I haven’t be able to get online. It’s slow at uploading websites and gets worse between 11pm and 5am. How can it be slower after an upgrade?
What model of Hub do you have ? Are you connecting over wifi or ethernet cable ? Also, do a pinhole reset to factory settings. Push the pin in to its stop point and hold for a "timed" 40 seconds do NOT restart the router after that. See if that clears it.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for the quick reply. I have rest it and it,s a bit better. Virgin Media have got me to do this and it just seems to get better then then slows down, its never consistant. This is why they upgraded me from 150 to 200. We use wifi, but I can be the only person using it at 2 in the morning and I can’t get online. My Hub is a 3.0,I’m not sure if thats the most up to date.
Thanks for posting and a warm welcome to the Community 😄
Sorry for the connection problems. I've taken a look and everything looks normal from our end. Are you connecting via wireless or cable when you notice the problems? Is this happening on multiple devices?
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