Hi, I have a 50mb contract, which I am paying 31£ per month. But it always goes to 5mbps. The only time that it goes to 50mb is at 3am, but no one use internet in that time. I am not asking to have always 50mb, I know that on peak time it goes slower, but 5mbps is too much. I would except at leas 20/25mbps. And this problem exist from the start, when I started the contract, they said that there is a problem on the street and that they will fix it next month, and every time i call after a month they say again next month. What can I do? Or is a modem problem? maybe the cable? I don't think so, because at 3am it goes fast. Someone can help me?
Thanks for posting and a warm welcome to the forum
I'd like to offer my apologies for the slow speeds you're getting at the moment, I appreciate this is frustrating.
Checking your connection I can see that we're working on a fault in your area. The fault ref is: F003865737 and it's due for review on the 12th April. This fault is responsible for reducing the speeds especially during peak time hours.
I know this isn't the news you were hoping for, please let me know if you have any other questions.
Tech fan? Have you read our Digital life blog yet? Check it out
Seems to be loads of issues in Area 04 these days I myself have had issues in B65 Rowley Regis, if you can get BT Infinity or similar Fibre connection from a different ISP I would highly recommend it because waiting for Virgin Media to fix your speeds will take years not weeks or months YEARS!!! just take a look at my thread link below which started back in December 2014.....
This is the poor quality of my Superhub 3 connection
You are right, they keep saying next month, I have problems from when I started my contract. This is an awful service, it really **bleep** me off, specially because with this system of a contract of 12 month, they can still steal money from you. when I was in Italy I could just call and say end the contract, but here you have t keep it. In the moment when my 12 month end, I will take BT or TalkTalk as fast as possible. This service is a disgrace,