on 04-01-2022 17:40
Hi,
Having issues with variable and at times vary slow speeds on WiFi.
I have had a booster added and although this ‘seemed’ to make a difference initially it has all reverted back to very slow speeds at times.
Near the hub speed test start well over 100 but ends up around 75, elsewhere, including 2 meters from the booster is between 5 and 30mb.
I should be getting up to 200mb.
Here is the info from the router if anyone is able to help?
Thank you in advance.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200017 | 43.5 | 5120 | 64 qam | 1 |
2 | 25800000 | 43.5 | 5120 | 64 qam | 4 |
3 | 32600000 | 43.5 | 5120 | 64 qam | 3 |
4 | 39399961 | 43.5 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 323000000 | 1.5 | 37 | 256 qam | 24 |
2 | 139000000 | 0 | 35 | 256 qam | 1 |
3 | 147000000 | 0 | 35 | 256 qam | 2 |
4 | 155000000 | 0 | 35 | 256 qam | 3 |
5 | 163000000 | 0 | 35 | 256 qam | 4 |
6 | 171000000 | 0.2 | 35 | 256 qam | 5 |
7 | 179000000 | 0 | 35 | 256 qam | 6 |
8 | 187000000 | 0 | 35 | 256 qam | 7 |
9 | 195000000 | -0.2 | 36 | 256 qam | 8 |
10 | 203000000 | -0.7 | 35 | 256 qam | 9 |
11 | 211000000 | -0.2 | 35 | 256 qam | 10 |
12 | 219000000 | 0 | 36 | 256 qam | 11 |
13 | 227000000 | 0.2 | 36 | 256 qam | 12 |
14 | 235000000 | 0 | 36 | 256 qam | 13 |
15 | 243000000 | -0.2 | 36 | 256 qam | 14 |
16 | 251000000 | -0.2 | 36 | 256 qam | 15 |
17 | 259000000 | 0 | 36 | 256 qam | 16 |
18 | 267000000 | 0 | 36 | 256 qam | 17 |
19 | 275000000 | 0.2 | 36 | 256 qam | 18 |
20 | 283000000 | 0.5 | 37 | 256 qam | 19 |
21 | 291000000 | 0.7 | 37 | 256 qam | 20 |
22 | 299000000 | 1 | 37 | 256 qam | 21 |
23 | 307000000 | 1 | 37 | 256 qam | 22 |
24 | 315000000 | 1.2 | 37 | 256 qam | 23 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.3 | 40 | 0 |
2 | Locked | 35 | 6597 | 0 |
3 | Locked | 35.5 | 4873 | 0 |
4 | Locked | 35.5 | 1874 | 0 |
5 | Locked | 35.5 | 1834 | 0 |
6 | Locked | 35.5 | 1930 | 0 |
7 | Locked | 35.7 | 964 | 0 |
8 | Locked | 35.7 | 1240 | 0 |
9 | Locked | 36.6 | 282 | 0 |
10 | Locked | 35.7 | 351 | 0 |
11 | Locked | 35.7 | 419 | 0 |
12 | Locked | 36.3 | 182 | 0 |
13 | Locked | 36.3 | 102 | 0 |
14 | Locked | 36.3 | 80 | 0 |
15 | Locked | 36.3 | 165 | 0 |
16 | Locked | 36.3 | 96 | 0 |
17 | Locked | 36.6 | 75 | 0 |
18 | Locked | 36.6 | 81 | 0 |
19 | Locked | 36.6 | 60 | 0 |
20 | Locked | 37.6 | 43 | 0 |
21 | Locked | 37.3 | 48 | 0 |
22 | Locked | 37.3 | 43 | 0 |
23 | Locked | 37.6 | 45 | 0 |
24 | Locked | 37.3 | 29 | 0 |
04/01/2022 17:00:16 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/01/2022 17:58:0 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/01/2022 17:58:0 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 21:34:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 10:43:11 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/12/2021 21:38:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 23:37:55 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 23:37:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/12/2021 03:50:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/12/2021 11:37:55 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/12/2021 11:37:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/12/2021 21:11:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/12/2021 13:38:2 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/12/2021 13:38:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2021 21:09:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2021 15:29:1 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2021 15:29:1 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2021 02:09:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2021 23:26:8 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2021 23:26:8 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 05-01-2022 09:16
Hi @TAtherton,
Welcome back to our community forums and sorry to hear you have been having issues with your service speeds.
We want to do our best to understand and to help. I have been able to access your account and I can see everything looks good back end. Just to confirm, how long has this issue been ongoing? Are you recording these speeds on wired or wireless devices?
Thanks,
on 05-01-2022 10:50
Hi,
Thanks for getting in touch. The issues have been going on for months. I hoped that the booster would help upstairs but it hasn’t. The devices are on WiFi and can drop the connection to some of them when only 2 meters from the router which is out in the open.
The speed can be over 100 at times as I say but it’s not consistent.
05-01-2022 12:03 - edited 05-01-2022 12:06
Firstly you stats look fine, however here are a couple of things to try;
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small area faults are nor listed on the VM status page.
Try a full factory reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Also setup a BQM here www.thinkbroadband.com/ping
Once done we can comment. Make sure your speeds tests are NOT wifi, and are done with a known good Cat 6a cable directly to the Hub with a gigabit capable device. VM do not recognise wifi tests.
I would have also suggested splitting the wifi SSID, but as you have Pods, it can't be done I believe.
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on 08-01-2022 08:31
Hi @TAtherton, Thank you for getting back to us.
I have had a look on our systems again today, and all your speeds are looking good - averaging 216 download and 19.49 upload in the last week. However I can see a couple of disconnections from the last week, the most recent being Friday 7th.
There are not currently any area issues showing that would be affecting you.
If you could try some of the steps advised by @Adduxi - Check all cables, do a pinhole reset and set up a BQM, and get back to us letting us know how you got on. (Please be aware doing a pinhole reset will return your hub to its factory settings, so any personalised settings or passwords for your network will need to be set up again.)
Hopefully we can get to the bottom of the issue for you!
All the best.
on 10-01-2022 18:52
Thank you for yours and @Adduxi assistance.
I have reset the router as instructed and created a BQM. the link to the first test is here: https://www.thinkbroadband.com/speedtest/1641840184394435155
Just for your reference we lost connection this afternoon again for s short time, before the reset.
regards.
Tracy
on 10-01-2022 18:52
on 13-01-2022 14:04
Thanks TAtheton.
It does appear that you have completed a speed test from the broadband quality monitor website - we would need you to set up a monitor instead if possible 🙂 sorry for any confusion. A monitor can be set up for free here
However from the link that you sent with the speed test, your speeds are above your advertised speeds - was this test conducted over a wired or wireless connection this time?
Thanks
on 13-01-2022 15:35
Hi Beth,
I did set up a monitor-link here. Let me know if there is an issue with access or if I have misunderstood your request.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/863aeb1297bc33b68cbb3049992b040622...
The speed test was done on a device wired to the hub. The problem with a one off test is that is does not show the dips in performance. Today, around 2m from the booster, on a new iPad, the speed was around 30mb. I know that you need to measure the wired speed but this is not practical for all other devices in the house, especially on brand new ones.
I do appreciate all your help in getting to the bottom of this.
Tracy
on 16-01-2022 10:27
Hi TAtherton,
Thanks for coming back to us on this one.
Have you had your hub turned off? If not then it looks as though you have set up the BQM incorrectly as it's not reporting any data currently.
As all your stats are looking good, the area is fine too and the wired speed checks you've sent are correct, it sounds as though this issue is to do with the WiFi. If the devices are away from the Hub, it may be worth looking at adding WiFi pod to your network to help improve things. You can read more about that here. As you already have one, you may need the second to help boost things further. If you do wish to order one, speak to the team on 0345 454 1111.
These links will also help to improve things.
Please pop back and let us know how things go.
Thanks,