Slow and unreliable broadband

[Kevie192]

Hi all,

I’ve been having issues with my broadband ever since I moved into my flat. About twice a week it will go down, and every night at about 1am there is a short outage.

At all other times it’s very patchy. Websites hang, videos buffer and this is supposed to be a 100mb connection. Right now I’m trying to watch YouTube and it’s juddering every few seconds.

My broadband quality monitor can be seen here: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d8b4f90c1ea3468a6f06fd8cd3546832750473b1

Any suggestions? Not that good at interpreting these results so would appreciate opinions.

Thanks,

Kevin 

[Kevie192]

Anyone? It’s playing up again today…

 

[Adduxi]

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@Kevie192 wrote:

Anyone? It’s playing up again today…  <snip> 

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That BQM is terrible with a lot of packet loss (red fringing at the top). so somthing is badly wrong.  Can you check all the connections are finger tight?

Also post the power levels, Pre and PostRS errors, and network log from the Hub for comment.

Check with Area faults on 0800 561 0061 or if you have a VM landline 150 as well.

You can phone the fault in or wait here a day or two for a VM Mod to pick this up.

[Kevie192]

Spoiler

Time Priority Description

05/11/2021 13:03:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:03:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:03:3	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:02:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:02:51	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:02:45	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:02:38	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:02:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:02:11	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:01:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:00:37	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 13:00:2	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:59:59	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:59:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:59:33	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:58:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:58:39	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:58:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:58:11	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 12:57:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Kevie192]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	-6	36	256 qam	9
2	210750000	-6	35	256 qam	10
3	218750000	-6	30	256 qam	11
4	226750000	-6	27	256 qam	12
5	234750000	-6	37	256 qam	13
6	242750000	-6.2	37	256 qam	14
7	250750000	-6.5	37	256 qam	15
8	258750000	-6.7	37	256 qam	16
9	266750000	-5.9	37	256 qam	17
10	274750000	-5.7	37	256 qam	18
11	282750000	-5.5	37	256 qam	19
12	290750000	-5.2	37	256 qam	20
13	298750000	-5	37	256 qam	21
14	306750000	-4.9	37	256 qam	22
15	314750000	-4.9	37	256 qam	23
16	322750000	-4.7	37	256 qam	24
17	330750000	-4.7	37	256 qam	25
18	338750000	-4.5	37	256 qam	26
19	346750000	-4.5	37	256 qam	27
20	354750000	-4.9	37	256 qam	28
21	362750000	-5.7	37	256 qam	29
22	370750000	-6.2	37	256 qam	30
23	378750000	-6.5	37	256 qam	31
24	386750000	-6.5	37	256 qam	32

[Kevie192]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	51	5120	64 qam	1
2	53700000	51	5120	64 qam	2
3	39400034	51	5120	64 qam	4
4	46199894	51	5120	64 qam	3

[Kevie192]

There you go; I thinking that’s what you asked for? 
I’ve been in touch with a mod on this already but he was not helpful.

Thank you,

Kevin

[Adduxi]

Your power levels need sorted. US is too high and DS is too low. They are both on the limit and need a technician to sort out.

FYI DS levels are -6 to +10 and US levels are 34 to 51. 

[Zach_R]

Hi @Kevie192,

Thank you for your posts. We're here to help.

I am very sorry to hear you've been having some connection issues recently. Are these ongoing for you today? I've checked the line using the details you provided when signing up to the forums and we're not detecting any issues there currently.

Thanks,
 

[Kevie192]

It seems to be ok today but it won’t be for long, have you looked at my quality monitor? It’s shocking.