I'm currently experiencing internet speeds on an ethernet connection of 13-15Mbps using the speedtest site reccommended by Virgin. I pay for 50MB Fibre Broadband, which comes with a guaranteed minimum internet speed of 27Mbps.
I've done a bit of digging and I've also noticed that on the coronavirus update page there's a note about free upgrades for those who are on a package under 100MB? So why am I experiencing such slow speeds?
"M100 Fibre Broadband speed upgrades
We’re giving over a million customers who currently pay for speeds under 100Mbps a free boost from superfast broadband to ultrafast M100 Fibre Broadband. We’re also boosting Oomph customers with M100 Fibre Broadband to M200 Fibre Broadband."
HI Fiona, I have checked the area for you and can see that there is an outage for intermittant service which is to be resolved on the 28th July. The reference number is F008243749 and we will be working hard to resolve this. ^Chris