Slow WiFi speeds

[Hanaire]

I've ben having problems the past 3 weeks with slow wifi. Plugging my laptop in to the router is sometimes better but not practical.

Today plugged in I was getting about 40Mbps but on wifi I was getting about 10Mbps, I'm getting similar across a few different devices.

I read on another post that the router status result could be useful, does the below mean anything to anyone?

Any help would be greatly appreciated.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	9.8	40	256 qam	9
2	211000000	9.6	40	256 qam	10
3	219000000	9.5	40	256 qam	11
4	227000000	9.4	40	256 qam	12
5	235000000	8.6	40	256 qam	13
6	243000000	8.5	40	256 qam	14
7	251000000	8.1	40	256 qam	15
8	259000000	8.5	40	256 qam	16
9	267000000	9	40	256 qam	17
10	275000000	9.1	40	256 qam	18
11	283000000	8.6	40	256 qam	19
12	291000000	9.3	40	256 qam	20
13	299000000	8.9	40	256 qam	21
14	307000000	9.5	40	256 qam	22
15	315000000	9.5	40	256 qam	23
16	323000000	9.3	40	256 qam	24
17	331000000	9.3	40	256 qam	25
18	339000000	8.9	40	256 qam	26
19	347000000	9.3	40	256 qam	27
20	355000000	9	40	256 qam	28
21	363000000	9.4	40	256 qam	29
22	371000000	9	40	256 qam	30
23	379000000	8.5	40	256 qam	31
24	387000000	7.6	40	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	104	0
2	Locked	40.3	114	0
3	Locked	40.3	219	0
4	Locked	40.3	242	0
5	Locked	40.3	96	0
6	Locked	40.3	132	0
7	Locked	40.3	114	0
8	Locked	40.9	98	0
9	Locked	40.3	101	0
10	Locked	40.3	111	0
11	Locked	40.3	91	0
12	Locked	40.3	74	0
13	Locked	40.3	191	0
14	Locked	40.9	119	0
15	Locked	40.3	90	0
16	Locked	40.3	164	0
17	Locked	40.9	116	0
18	Locked	40.9	100	0
19	Locked	40.3	152	0
20	Locked	40.3	136	0
21	Locked	40.3	162	0
22	Locked	40.9	100	0
23	Locked	40.9	167	0
24	Locked	40.9	194	0

[Hanaire]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	40.3	5120	64 qam	1
2	46200148	39.3	5120	64 qam	3
3	39399980	39	5120	64 qam	4
4	53700000	39.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

[Hanaire]

Network LogTime Priority Description

27/09/2021 16:00:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 16:00:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 13:10:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 04:31:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2021 11:20:17	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 14:31:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 08:44:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 16:30:15	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 00:56:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 15:22:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 21:20:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 12:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 07:34:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 00:55:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:44:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:41:10	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:38:56	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:38:52	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:38:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Akua_A]

Hi @Hanaire,

Welcome to our community forums and thank yo for your first posts.

Sorry to hear you have been having slow speeds on wireless devices. I can understand this is not ideal and want to best help.

I have been able to access your account using forum details to further look into this. After running some checks it looks as if there may be an issue with your downstream power levels and an engineer may need to be sent out to resolve this. For this reason I am sending you a private message. Please look out for the purple envelope on the top right hand corner and provide a response when you can.

Thanks,

[Akua_A]

Glad to hear this @Hanaire.

You should be able to find your appointment listed in your my VM account under the tab "My orders and appointments". You can also reschedule the appointment there.

Please let me know how the appointment goes and if you need any further help.

Thanks,