Slow Upload

[Didgeriwho]

Hi,

Had a temporary outage earlier when the connection died completely. Hub 3 is in modem mode. Rebooted the hub and attached network gear. Connection is up again but upload speed is awful. Have not tested with a wired connection but have tested with 2 different wifi connected devices . Even when stood next to the main router with my phone, it struggles to hit 3Mbps upload. Failing to get above 0.5Mbps in other areas of the house. It is usually way higher.

Router status details will follow.

[-tony-]

test with the hub in router mode and post some info

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[Didgeriwho]

Status -

Item Status Comments

Acquired Downstream Channel (Hz)	298750000	Locked
Ranged Upstream Channel (Hz)	53699021	Locked
Provisioning State	Online

Downstream

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	298750000	4.4	40	256 qam	21
2	218750000	3.4	40	256 qam	11
3	226750000	3.5	40	256 qam	12
4	234750000	3.5	40	256 qam	13
5	242750000	3.7	40	256 qam	14
6	250750000	3.7	40	256 qam	15
7	258750000	3.9	40	256 qam	16
8	266750000	3.9	40	256 qam	17
9	274750000	3.9	40	256 qam	18
10	282750000	4	40	256 qam	19
11	290750000	4	40	256 qam	20
12	306750000	4.5	40	256 qam	22
13	314750000	4.5	40	256 qam	23
14	322750000	4.5	40	256 qam	24
15	330750000	4.6	40	256 qam	25
16	338750000	4.9	40	256 qam	26
17	346750000	4.9	40	256 qam	27
18	354750000	4.8	40	256 qam	28
19	362750000	5	40	256 qam	29
20	370750000	5	40	256 qam	30
21	378750000	5.1	40	256 qam	31
22	386750000	5.1	40	256 qam	32
23	394750000	5.1	40	256 qam	33
24	402750000	5.1	40	256 qam	34

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	4	0
2	Locked	40.3	5	0
3	Locked	40.9	7	0
4	Locked	40.3	6	0
5	Locked	40.3	6	0
6	Locked	40.3	6	0
7	Locked	40.3	6	0
8	Locked	40.3	6	0
9	Locked	40.9	5	0
10	Locked	40.3	5	0
11	Locked	40.3	5	0
12	Locked	40.9	6	0
13	Locked	40.3	5	0
14	Locked	40.3	6	0
15	Locked	40.3	5	0
16	Locked	40.3	6	0
17	Locked	40.9	5	0
18	Locked	40.3	5	0
19	Locked	40.3	6	0
20	Locked	40.3	5	0
21	Locked	40.3	4	0
22	Locked	40.3	14	0
23	Locked	40.9	11	0
24	Locked	40.3	0	0

[Didgeriwho]

Upstream -

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700672	39.3	5120	16 qam	2
2	60300448	39	5120	16 qam	1
3	39400440	40	5120	16 qam	4
4	46200648	40	5120	16 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	7	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Configuration -

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062-b.cm

Primary Downstream Service Flow

SFID	48388
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	48387
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Didgeriwho]

Network Log -

Network Log

Time Priority Description

19/08/2021 10:50:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 10:40:40	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:07:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:06:54	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:54	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:54	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:17	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:17	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:12	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:12	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 07:26:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 23:23:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 18:14:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 11:23:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 05:29:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 23:23:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 19:26:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[-tony-]

upstream channels are all 16qam they should be 64 so try a reboot and see if they change - if that does not help do a reset - hold the button a good 30sec and then some - be aware that will reset all settings back to default - again see if that helps - if not you need some info from staff here - you had an outage the fault if it was that could still be ongoing

[Didgeriwho]

Another restart seems to have done it -

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	39.3	5120	64 qam	2
2	60300000	39	5120	64 qam	1
3	39400000	40	5120	64 qam	4
4	46200000	40	5120	64 qam	3

Reporting "proper" upload speeds again

[lotharmat]

Keep your eye on it - there's a chance they could drop again!

[Akua_A]

Hi @Didgeriwho,

Welcome to our community forums and thank you for for your first posts.

Sorry to hear you were having issues with your upload speeds. We are however glad that our community were able to help resolve this.

Please continue to monitor this and let us know if you need any further help.

Thanks,

[Didgeriwho]

It's been up and down a few times. Power cycling sometimes works and sometimes doesn't. It's been pretty consistent for a day or so now but I will continue to monitor