21-06-2021 09:55 - edited 21-06-2021 09:56
Hi - my download speed is consistent but the upload speed fluctuates wildly throughout the day and I am lucky if I get 10Mbps (often hovers around 5Mbps) when I should get 36Mbps on my package.
I get these speeds both via wired and Wi-Fi connections.
The only time I get the full upload speed is 1st thing in the morning and from 9am and onwards it varies greatly.
I have a Hub4 - any suggestions on settings to check or should I just report this to Virgin for an engineer to check out?
on 21-06-2021 13:04
on 21-06-2021 14:03
Cable Modem Status | Online | DOCSIS 3.0 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 32 | 4 |
DOCSIS 3.1 channels | 0 | 0 |
on 21-06-2021 14:04
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
4 | 162750000 | -1.799999 | 38.983261 | QAM256 | 4 |
5 | 170750000 | -2.299999 | 38.605377 | QAM256 | 5 |
6 | 178750000 | -2.599998 | 38.605377 | QAM256 | 6 |
7 | 186750000 | -2.299999 | 38.983261 | QAM256 | 7 |
8 | 194750000 | -2.500000 | 38.983261 | QAM256 | 8 |
9 | 202750000 | -2.599998 | 38.983261 | QAM256 | 9 |
15 | 250750000 | -2.299999 | 38.983261 | QAM256 | 15 |
16 | 258750000 | -2.000000 | 38.983261 | QAM256 | 16 |
17 | 266750000 | -2.500000 | 38.983261 | QAM256 | 17 |
18 | 274750000 | -2.700001 | 38.983261 | QAM256 | 18 |
19 | 282750000 | -2.299999 | 38.983261 | QAM256 | 19 |
20 | 290750000 | -1.799999 | 38.983261 | QAM256 | 20 |
21 | 298750000 | -1.200001 | 38.983261 | QAM256 | 21 |
22 | 306750000 | -1.700001 | 38.605377 | QAM256 | 22 |
23 | 314750000 | -2.400002 | 38.605377 | QAM256 | 23 |
24 | 322750000 | -2.799999 | 38.605377 | QAM256 | 24 |
25 | 330750000 | -2.299999 | 38.983261 | QAM256 | 25 |
26 | 370750000 | -1.500000 | 38.983261 | QAM256 | 26 |
27 | 378750000 | -1.099998 | 38.983261 | QAM256 | 27 |
28 | 386750000 | -1.099998 | 38.605377 | QAM256 | 28 |
29 | 394750000 | -0.900002 | 38.983261 | QAM256 | 29 |
30 | 402750000 | -0.900002 | 40.366287 | QAM256 | 30 |
31 | 410750000 | -1.000000 | 38.983261 | QAM256 | 31 |
32 | 418750000 | -1.000000 | 38.983261 | QAM256 | 32 |
33 | 426750000 | -0.900002 | 38.983261 | QAM256 | 33 |
34 | 434750000 | -1.099998 | 40.366287 | QAM256 | 34 |
35 | 442750000 | -0.900002 | 40.366287 | QAM256 | 35 |
36 | 450750000 | -1.099998 | 38.983261 | QAM256 | 36 |
37 | 458750000 | -1.200001 | 40.366287 | QAM256 | 37 |
38 | 466750000 | -1.299999 | 40.366287 | QAM256 | 38 |
39 | 474750000 | -1.299999 | 38.983261 | QAM256 | 39 |
40 | 482750000 | -1.200001 | 40.366287 | QAM256 | 40 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
25 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.983261 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 40.366287 | 0 | 0 |
35 | Locked | 40.366287 | 0 | 0 |
36 | Locked | 38.983261 | 0 | 0 |
37 | Locked | 40.366287 | 0 | 0 |
38 | Locked | 40.366287 | 0 | 0 |
39 | Locked | 38.983261 | 0 | 0 |
40 | Locked | 40.366287 | 0 | 0 |
on 21-06-2021 14:05
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 38.000000 | 5120 KSym/sec | 64QAM | 11 |
2 | 39400000 | 39.250000 | 5120 KSym/sec | 64QAM | 4 |
3 | 46200000 | 40.250000 | 5120 KSym/sec | 64QAM | 3 |
4 | 32600000 | 38.500000 | 5120 KSym/sec | 64QAM | 5 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 9 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 4 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 4 | 0 |
on 21-06-2021 14:05
General Configuration
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.0 |
Config file | cmreg-vmdg640-bbt062-b.cm |
Primary Downstream Service Flow
SFID | 85590 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 85589 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 21-06-2021 14:06
Network Log
Time Priority Description
Tue Jun 15 03:38:19 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:39:37 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:39:37 2021 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:39:42 2021 | 6 | CM-STATUS message sent. Event Type Code: 2; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:39:43 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:41:51 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:41:56 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:41:57 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:42:01 2021 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:42:02 2021 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:42:03 2021 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:42:09 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:43:23 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:43:37 2021 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:43:38 2021 | 6 | CM-STATUS message sent. Event Type Code: 2; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:43:41 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:44:41 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:45:04 2021 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:45:09 2021 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:45:10 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:46:35 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:46:37 2021 | 3 | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:46:38 2021 | 3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:46:38 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:46:39 2021 | 3 | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 15 03:46:39 2021 | 3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 21-06-2021 14:07
on 21-06-2021 14:18
on 21-06-2021 14:25