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hubbinslfc
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Message 11 of 15
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Re: Slow Upload Speed

Hi John

Thanks for the update.

Virginmedia were doing some work in our area on the 7th but not sure if related to my issue. However, I am still getting variable upload speeds and errors as per screenshot below.

Can you advise if the work undertaken was to do with my issue, as resolution was originally due by 31st Jan.

Thanks.

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hubbinslfc
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Message 12 of 15
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Re: Slow Upload Speed


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46199983 48 5120 64 qam 2
2 32600000 48 5120 32 qam 4
3 39400000 48 5120 64 qam 3
4 53700007 49.5 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 7 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 1 0
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hubbinslfc
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Message 13 of 15
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Re: Slow Upload Speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000048512032 qam2
23260000047.7512016 qam4
33940000048512032 qam3
45370000049.5512032 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA00140
3ATDMA0000
4ATDMA0010
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hubbinslfc
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Message 14 of 15
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Re: Slow Upload Speed

Come on Virginmedia. My upload speeds have been up and down for months. Will the issue ever be resolved?

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Vikki_M
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Message 15 of 15
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Re: Slow Upload Speed

 

Hi @hubbinslfc

 

Welcome back to our community.

 

I am sorry to hear about the service issues you are having.

 

I have had a look at things from our end and can see there is an area issue that is likely the cause of the speed concerns you have raised.

 

The estimated fix time for this is the 17th February at 3pm.

 

I am very sorry for any inconvenience that may be caused whilst we work to resolve this.

 

If you have any further questions please pop me a reply when you can.

Vikki - Forum Team


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