Slow Upload Speed

[danielavalentin]

Hello Virgin Team. For the last two weeks my upload speed was very slow and i tried every solution but it didnt work. Now i barely have 5 mb/s but before i had over 400 mb/s

[Tudor]

"Now i barely have 5 mb/s but before i had over 400 mb/s" you maybe getting a slow upload, but the max is 52mbps. Post some stats:

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

[danielavalentin]

Downstream bonded channels

Channel Frequency (Hz) Power dBmV SNR (dB) Modulation Channel ID

1	331000000	4.5	40	256qam	25
2	251000000	3.7	40	256qam	15
3	259000000	3.7	40	256qam	16
4	267000000	4	40	256qam	17
5	275000000	4.8	40	256qam	18
6	283000000	4.6	40	256qam	19
7	291000000	4.5	43	256qam	20
8	299000000	4.8	40	256qam	21
9	307000000	4.5	40	256qam	22
10	315000000	4.5	40	256qam	23
11	323000000	4.3	40	256qam	24
12	339000000	4.4	40	256qam	26
13	347000000	4.4	40	256qam	27
14	355000000	4	40	256qam	28
15	363000000	4	40	256qam	29
16	371000000	4.3	40	256qam	30
17	379000000	4	40	256qam	31
18	387000000	3.7	40	256qam	32
19	395000000	3.5	40	256qam	33
20	403000000	3	40	256qam	34
21	411000000	3	40	256qam	35
22	419000000	2.5	40	256qam	36
23	523000000	1.5	40	256qam	37
24	531000000	0.9	40	256qam	38

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	6605	10060
2	Locked	40.9	5149	8829
3	Locked	40.9	5495	8788
4	Locked	40.9	4930	9391
5	Locked	40.9	4807	10138
6	Locked	40.3	4998	10213
7	Locked	43.3	5486	9116
8	Locked	40.9	5483	10255
9	Locked	40.9	6194	10399
10	Locked	40.3	6323	10412
11	Locked	40.9	6272	10490
12	Locked	40.3	8551	10397
13	Locked	40.9	8897	10256
14	Locked	40.9	10012	10496
15	Locked	40.9	9375	10522
16	Locked	40.9	10964	10281
17	Locked	40.9	12638	8819
18	Locked	40.9	11840	10485
19	Locked	40.9	11540	10371
20	Locked	40.9	13048	10131
21	Locked	40.3	14128	9883
22	Locked	40.9	16324	10986
23	Locked	40.9	51872	7197
24	Locked	40.9	69984	6938

[danielavalentin]

Upstream bonded channels

Channel Frequency (Hz) Power dBmV Symbol Rate ksps Modulation Channel ID

1	23600000	42.8	5120	64qam	5
2	30100000	43.3	5120	64qam	4
3	36600000	43.3	5120	64qam	3
4	43100000	44.8	5120	64qam	2
5	49600000	44.8	5120	64qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	621	0
2	ATDMA	0	0	510	0
3	ATDMA	0	0	420	0
4	ATDMA	0	0	292	0
5	ATDMA	0	0	230	0

[Megan_L]

Hi Danielavalentin,

Thanks for posting your logs and channels for us on the forums, I am sorry if you're still experiencing this issue with your broadband. 

I can see you're already in a PM with my colleague Lee_R who will be able to help you further. 

Please reply to his PM 🙂

Thanks,

Megan_L