Slow Upload Speed - its back - Makes gaming Impossible

[wrolfe]

Recently renewed my contract, changed broadband speed, but now have periods of with slow upload speed making gaming impossible, seen this before.

<a href="https://www.speedtest.net/result/13154175842"><img src="https://www.speedtest.net/result/13154175842.png"/></a>

https://www.speedtest.net/result/13154175842

Any ideas? Ive had similar before.

POSTCODE PO2 0AW

[wrolfe]

Hi, thanks for the reply.

The problem is intermittent, but at the off-chance, lunchtime today (23/05/22), I get this:

So the issue is still present  - I am not sure when I will get this next, but it's more at less daily, and it looks to be at 'peak times'. In addition a had the same problems maybe 1 year ago, that was 'solved', this has started happening since I have upgraded from M200 to M350 recently.

[wrolfe]

Still Present, again it's intermittent, but @ 19:41  25/05/2022

You can see the 'packet loss' starting here, this always occurs when the upstream service becomes very poor:

I SHOULD NOT HAVE TO HOTSPOT FROM MY PHONE WHEN THIS HAPPENS - but it's better than my wired connection from VM when it's like this.

Happy to receive further comments from VM, thanks.

[Docxx]

Funny, just came on to these forums with the exact same problem at the exact same times as you. I also live in Portsmouth.

I was online gaming too but found it impossible due to the intermittent complete packet loss.

[wrolfe]

Hi Docxx, I'm in the North End / Copnor area.

Have you recently upgraded your speed? the recent poor performance started happening when I upgraded from 200 to 350. I have seen the same thing before though 12~18 months ago...... Join the thread 😉

[Docxx]

I'm in Portchester. It might not be the same thing, though they seem to have occurred at the same times. I had it for a couple of days last week not so much with the upload speed but the download would intermittently drop down to 0.3 or 0.2 Mbps when I usually get 200+. It would do this every 2-5 minutes. I've not recently upgraded although did upgrade after my last contract renewal about 6 months ago but have not had any problems with Virgin at all.

Only just started thinkbroadband monitor this evening but just shows packet loss so far.

[wrolfe]

Hi Again Docxx, for me, it's all upload speed, collect some data, and perhaps we can compare notes (I don't know much btw, but more data is always good).  🙂

My unusable period:

[John_GS]

Hi wrolfe

Thanks for coming back to us, 

I've done some system checks and no issues/outages showing. All levels are fine and in spec. No SNR (signal to noise ratio) or congestion issues are showing. I do hope the upload has gone back to how it should but do let us know if any further help needed.

Best,