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lewiscool45
On our wavelength
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Message 1 of 13
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Slow Speeds and constant connection drops

For the past few weeks I have been experiencing times where the connection would drop and my speed would be at most 2mbps download. I have rang virgin who say everythings fine and they wont send an engineer out. My question is why is this happening , ive had no problems for years and always had 380mbps download

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11470000002.738256 qam2
2323000000-0.238256 qam24
33150000000.938256 qam23
43070000000.938256 qam22
5299000000138256 qam21
62910000000.738256 qam20
72830000001.238256 qam19
82750000001.238256 qam18
92670000001.238256 qam17
10259000000138256 qam16
112510000001.438256 qam15
122430000001.438256 qam14
13235000000238256 qam13
14227000000238256 qam12
152190000001.738256 qam11
16211000000238256 qam10
172030000002.238256 qam9
18195000000338256 qam8
191870000003.438256 qam7
201790000003.438256 qam6
211710000003.538256 qam5
22163000000338256 qam4
231550000002.738256 qam3
241390000003.238256 qam1


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.654472
2Locked38.98049
3Locked38.626400
4Locked38.91830
5Locked38.91830
6Locked38.62146
7Locked38.61003
8Locked38.913071
9Locked38.91990
10Locked38.91900
11Locked38.64330
12Locked38.62860
13Locked38.9990
14Locked38.656830
15Locked38.9102770
16Locked38.62040
17Locked38.612143
18Locked38.92736290
19Locked38.92850
20Locked38.69940
21Locked38.95204
22Locked38.98470
23Locked38.62137
24Locked38.62321

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000052512016 qam29
22580000046.8512016 qam28
33260000048.3512016 qam27
43940000050.3512016 qam26



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0070
2ATDMA0020
3ATDMA0060
4ATDMA0040

 

 

 

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Forum Team
Forum Team
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Message 2 of 13
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Re: Slow Speeds and constant connection drops

Hello Lewiscool45

 

Sorry to hear of the broadband issues experienced but thanks for raising this here for us to look into. Can you confirm if this is over a wired or wireless connection? Sounds simple but does rebooting both the Hub and the device you're running the test on improve the speeds?

 

Rob

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griffin
Alessandro Volta
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Message 3 of 13
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Re: Slow Speeds and constant connection drops

After rebooting it would be prudent to repost your stats again but this time with the network logs.

Your upstream is running warm with one channel maxxed out and there a a few T3 errors showing in the counters.

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lewiscool45
On our wavelength
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Message 4 of 13
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Re: Slow Speeds and constant connection drops

rebooted the router and still connection keeps dropping, the connection is over wired 

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lewiscool45
On our wavelength
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Message 5 of 13
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Re: Slow Speeds and constant connection drops

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11470000002.238256 qam2
2323000000-0.238256 qam24
33150000000.538256 qam23
43070000000.238256 qam22
52990000000.538256 qam21
6291000000038256 qam20
72830000000.538256 qam19
82750000000.538256 qam18
92670000000.738256 qam17
102590000000.538256 qam16
112510000000.938256 qam15
12243000000138256 qam14
132350000001.538256 qam13
142270000001.238256 qam12
15219000000138256 qam11
162110000001.738256 qam10
172030000001.938256 qam9
181950000002.438256 qam8
191870000002.538256 qam7
201790000002.738256 qam6
21171000000338256 qam5
221630000002.738256 qam4
231550000002.538256 qam3
241390000002.438256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.656782
2Locked38.69999
3Locked38.640170
4Locked38.62510
5Locked38.92620
6Locked38.62806
7Locked38.91893
8Locked38.926081
9Locked38.63310
10Locked38.92800
11Locked38.66720
12Locked38.64920
13Locked38.62790
14Locked38.674960
15Locked38.6128680
16Locked38.62590
17Locked38.616333
18Locked38.93417290
19Locked38.63750
20Locked38.913040
21Locked38.66134
22Locked38.611200
23Locked38.92697
24Locked38.93331

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000051.3512016 qam29
22580000045.3512016 qam28
33260000047512016 qam27
43940000049512016 qam26



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00100
2ATDMA0030
3ATDMA0090
4ATDMA0090
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Forum Team
Forum Team
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Message 6 of 13
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Re: Slow Speeds and constant connection drops

Hi lewiscool45,

Thank you for confirming this for us.

What device are you using on your wired connection?

Do you have a 1gigabit network interface card?

Are you using a CAT5e or CAT 6 ethernet cable?

Thanks

Linsdey_C

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jbrennand
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Message 7 of 13
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Re: Slow Speeds and constant connection drops

Post RS errors building up too quickly. Too many T3 errors - upstream channel 1 is out of power range - needs techie attention not more speedtests.


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lewiscool45
On our wavelength
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Message 8 of 13
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Re: Slow Speeds and constant connection drops

All devices on the network that are wired are using cat 6 cable and have 1gb network cards 

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lewiscool45
On our wavelength
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Message 9 of 13
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Re: Slow Speeds and constant connection drops

Yeah it seems like it needs attention of an engineer. Dont know how to get one to my address because every time I ring up they say everything's fine, which it clearly isn't. 

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Forum Team
Forum Team
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Message 10 of 13
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Re: Slow Speeds and constant connection drops

Cheers for the reply there lewiscool45, 

 

Sorry to understand that you're still having some speed issues - have you downloaded our free Connect App at all? You can scan your network and check for faults - we also have our In-App help if you need it. 

 

Let us know how you get on with that and we can go from there Smiley Happy 

 

Cheers

Katie - Forum Team


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