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AM1971
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Slow Speeds and Intermittent Connection

Having major intermittent connections (twice daily drop-offs) on newly upgraded account 350Mbps.

1st Line advising outage (offshore adviser) as at 19:30GMT 10/6/19.

Service status in the area - Good on all services. 

Speed test varies between 20Mbps - 380Mbps wireless / wired.

D/S & U/S Levels below.

1298750000336256 qam21
21787500004.936256 qam6
3186750000536256 qam7
41947500004.537256 qam8
52027500004.336256 qam9
6210750000436256 qam10
72187500003.736256 qam11
82267500003.736256 qam12
92347500003.236256 qam13
102427500003.537256 qam14
112507500003.236256 qam15
12258750000336256 qam16
132667500003.236256 qam17
142747500002.936256 qam18
152827500002.736256 qam19
162907500003.537256 qam20
173067500002.936256 qam22
183147500003.237256 qam23
193227500002.736256 qam24
204027500001.937256 qam25
21410750000237256 qam26
224187500001.537256 qam27
234267500001.237256 qam28
244347500000.736256 qam29

 

1258002534.2512016 qam12
2536999794.35512016 qam13
3326000734.2512016 qam11
4393999884.2512016 qam10
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Re: Slow Speeds and Intermittent Connection

Hello AM1971, 


Welcome to our community forum page, it's great to have you on board. 

I'm very sorry about the intermittent connection issues you have been experiencing. 

Has there been any improvements since Monday or is your connection still dropping off? 

Regards, 

Dean C

 

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AM1971
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Re: Slow Speeds and Intermittent Connection

The issue is now resolved, thanks. Looked it up on Youtube as 4 calls to 1st Line offshore agents at VM couldn't work it out.

Tip:

For anyone using Hub 3 and getting 'Wifi drop outs' then make sure you name each network SSID identifying the 2.4Ghz and 5Ghz SSID separately. Some devices use 2.4Ghz spectrum only, so will only see the 2.4Ghz SSID you setup when searching for the network. All other devices will see both networks, in which case, connect those to the 5Ghz SSID. This should make your connections more stable.

This can be done via the admin pages > wireless > security. 

🙂

 

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