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Slow Speeds, RG2 Reading.

paul_taylor
Up to speed

on ‎25-12-2021 19:58

Anyone else having slow speeds in the RG2 area of Reading ?.

Its been poor all day. We are only getting 3.5 to 4mb. So using Netflix on the TV is near impossible at present. Im on the 100mb package and generally its always 100mb.

Online status says no issues, but clearly there is...

Hub3 on Modem mode. PFsense router, and Ubiquiti UniFi AP's with controller. Pi-Hole DNS.
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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎26-12-2021 00:31

Hi @paul_taylor 

If nothing is showing  under check service status you should try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team

on ‎28-12-2021 08:43

Hey @paul_taylor and thanks for posting your issues on the forums.

I'm sorry to hear of the issues that you've had over the Christmas weekend.

I have been able to locate your account via your community profile and have looked into your connection from our side and cannot see any issues. 

How has your connection been running since the weekend and have you seen any improvements at all?

Regards,

Steven_L 

 

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