The speeds haven't improved for me after the upgrade work I'm on the 200Mbps package but was only getting 80Mbps - 90Mbps last night so there isn't much point in me paying for 200Mbps if no more work is going to be done I might as well downgrade to 100Mbps if the current package can't be provided.
Thing are not looking right from our end right now. I'm unable to communicate with your Hub as it's in a non contactable state. I think it's best if we send an engineer around to check this out, we can do this via online chat.
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I have tried the link in your post multiple times and I just get this error " Sorry, but either our team are currently busy helping other customers, or it’s outside our opening hours. Please try again between 8am-9pm Monday to Friday, 8am – 3pm at weekends. Thank you. "
I managed to get through on the contact us page and was told the fault is due to be fixed this month however from experience these are not fix dates but rather review dates.