Slow Speed every evening,

[Nedla1969]

This is starting to get very annoying now,  Speed is fine in day and come evening time its all over the place, I have done everything as in posts and also pin hole reset. 

    Can you please look at why this is happening, Most likely throttling but you allegedly don't do that.

[MikeRobbo]

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

[MikeRobbo]

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

[Nedla1969]

Hi have set up a Monitor and is the  info Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	2.9	40	256 qam	32
2	203000000	1.7	40	256 qam	9
3	211000000	2.2	40	256 qam	10
4	219000000	2.5	40	256 qam	11
5	227000000	2.7	40	256 qam	12
6	235000000	2.7	40	256 qam	13
7	243000000	2.9	40	256 qam	14
8	251000000	3.2	40	256 qam	15
9	259000000	2.7	40	256 qam	16
10	267000000	2.7	40	256 qam	17
11	275000000	3	40	256 qam	18
12	283000000	3.2	40	256 qam	19
13	291000000	2.9	40	256 qam	20
14	299000000	3	40	256 qam	21
15	307000000	3.5	40	256 qam	22
16	315000000	3.4	40	256 qam	23
17	323000000	2.9	40	256 qam	24
18	363000000	2.5	40	256 qam	25
19	371000000	2.7	40	256 qam	26
20	379000000	2.5	40	256 qam	27
21	387000000	2.5	40	256 qam	28
22	395000000	2.7	40	256 qam	29
23	403000000	2.9	40	256 qam	30
24	411000000	2.9	40	256 qam	31

[Nedla1969]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	135	0
2	Locked	40.3	320	0
3	Locked	40.3	189	0
4	Locked	40.3	150	0
5	Locked	40.3	173	0
6	Locked	40.9	231	0
7	Locked	40.3	282	0
8	Locked	40.9	275	0
9	Locked	40.9	269	0
10	Locked	40.3	221	0
11	Locked	40.3	219	0
12	Locked	40.9	253	0
13	Locked	40.3	251	0
14	Locked	40.3	232	0
15	Locked	40.3	204	0
16	Locked	40.3	155	0
17	Locked	40.3	165	0
18	Locked	40.3	88	0
19	Locked	40.3	66	0
20	Locked	40.3	146	0
21	Locked	40.9	159	0
22	Locked	40.3	157	0
23	Locked	40.9	189	0
24	Locked	40.3	119	0

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	54	5120	64 qam	10
2	60300000	54	5120	64 qam	9

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	5	0
2	ATDMA	0	0	6	0

[Nedla1969]

Primary Downstream Service Flow

SFID	26673
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	26672
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network LogTime Priority Description

02/01/2021 16:16:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**CMTS-MAC=**:**:**:**:**:**CM-QOS=1.1;CM-VER=3.0;
02/01/2021 16:16:30	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=c**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 07:38:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 06:47:59	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 06:47:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 10:10:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 18:48:0	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 18:48:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2020 07:45:22	critical	No Ranging Response received - T3 time-out;CM-MAC=c**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 17:44:57	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 17:43:47	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 17:38:44	notice	SW download Successful - Via Config file
23/12/2020 17:36:27	notice	SW Download INIT - Via Config file
23/12/2020 16:16:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:29:5	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:29:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 23:22:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 11:42:40	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 23:47:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 06:54:57	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Nedla1969]

MY BQM 

[Emma_C]

Hi Nedla1969, 

Thanks for your post and welcome to our community. 

Very sorry you're having some on going issues with the speeds, I can assure you it's not the level of service we aim to provide. 

I've tried having a look into the back end of things but I've been unable to locate your account. Therefore I'm going to pop you a personal message and take some more details from there. 

I look forward to hearing back from you soon. 

Thanks. 

[Emma_C · Accepted solution]

Thanks for the details provided on your message. 

I've taken a look and can confirm that there is an issue in your area under the reference F008677377. The estimated fix time is the 18th January 2021. 

During this fault you might notice that the services are intermittent but this will be resolved very soon. 

If it isn't resolved after this date please let us know and we can advise further. 

 

[Nedla1969]

Ok thank you for your help