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DillyDally
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Slow SPEED

Hi

Every day I’ve been getting slower and slower speeds.  I’ve attached the test results using the suggested website.

I’ve done all the suggested tips apart from testing with a cable as I don’t have one, nor a device to run it on.  

As you can see from the attached screenshots tests have been done at different times of the day and night and it’s always slow.

I’ve been a long standing customer since the Telewest days and I pay a lot of money each month (Way above new customers) - where is the loyalty to long standing customers???

many thanks

Rachel 

 

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Shweby
Superfast
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Re: Slow SPEED

You need to do a wired speedtest to tell if its a connection problem or a wifi problem. Also post the upstream and downstream stats from the hub admin page. What hub do you have?

______________________________________
I work for Virgin Media, but all opinions are my own.
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griffin
Alessandro Volta
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Re: Slow SPEED

The screenshots are showing cellular data speed over the 4G network, nothing to with the Hub or home broadband.

Cellular data speeds can vary greatly with location.

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DillyDally
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Re: Slow SPEED

Hi Griffin All of the tests were done on the wi-fi. I took screenshots on my phone from the App Speedtest while using 4G and thats why 4G is in the corner of the picture. As a test I tried the app on my 4G network and the download speed was more than my wi-fi at 27.9 Mbps
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DillyDally
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Re: Slow SPEED

Hi Shweby I’ll try and buy a lead at the weekend and do the test and get back to you. I currently have a Hub 3.0
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