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Jack05
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Slow Internet

Hi, I've been searching the form for the last while to find out why my internet upload and download are so slow. I can't seem to find a direct answer to my problem on the form so maybe I'd just post it. 

Here's some of my details below.

Connected through Ethernet and tried other Ethernet cables and still very slow.

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jbrennand
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Re: Slow Internet

Hub stats look ok - RS error counts are high but these may be historical accumulation if the Hub hasnt been rebooted for a while. So switch it off for 5' then start up and check they have reset to 0 and check every few hours for a few days to see if they reappear.

Can you also post up the network logs

Then do speedtests again this way - If you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode”. Test at speedtest.net (not the App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into safe+networking mode and try again.
There are many posts on here where unknown software, corrupted browsers or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Anonymous
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Re: Slow Internet

The fact that your 'Ranged Upstream Channel(Hz)' is showing 'Ranged' rather than 'Locked', and the number of Pre RS Errors in the stats, it feels like there is either a hardware or line issue.

Could you please:

  • Confirm that the 'Ranged Upstream Channel(Hz)' is currently showing as 'Ranged' rather than 'Locked'.
  • Setup a BQM here and post the results after a few hours.
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MikeRobbo
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Alessandro Volta
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Re: Slow Internet

Excuse me butting in, a question for the OP.

What speeds are you expecting to get ?

What speeds are you actually getting ?

 

I think the Hub Configuration File is wrong.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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