on 06-09-2021 00:49
Hi, I have been facing extremely slow speed both with a direct connection and over the wifi from my Hub. The speed I should be getting are 600mb but don't even get over 50mb and even the upload speed is slower than what I used to get. This has been happening for a while now so could someone help me with this issue please.
If need to check something from the Hub setting than can you please give full instructions as I don't know much about it.
Thank you.
on 06-09-2021 10:29
06-09-2021 10:43 - edited 06-09-2021 10:52
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 46200239 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | -1.2 | 29 | 256 qam | 25 |
2 | 267000000 | -1.7 | 29 | 256 qam | 17 |
3 | 275000000 | -1.7 | 30 | 256 qam | 18 |
4 | 283000000 | -1.7 | 30 | 256 qam | 19 |
5 | 291000000 | -1.7 | 29 | 256 qam | 20 |
6 | 307000000 | -0.7 | 29 | 256 qam | 22 |
7 | 315000000 | -0.9 | 30 | 256 qam | 23 |
8 | 323000000 | -1.2 | 30 | 256 qam | 24 |
9 | 339000000 | -1.2 | 31 | 256 qam | 26 |
10 | 347000000 | -1.5 | 30 | 256 qam | 27 |
11 | 355000000 | -1.4 | 29 | 256 qam | 28 |
12 | 363000000 | -0.9 | 33 | 256 qam | 29 |
13 | 371000000 | -1 | 34 | 256 qam | 30 |
14 | 379000000 | -0.9 | 30 | 256 qam | 31 |
15 | 387000000 | -1 | 32 | 256 qam | 32 |
16 | 395000000 | -1.2 | 35 | 256 qam | 33 |
17 | 403000000 | -1.2 | 36 | 256 qam | 34 |
18 | 411000000 | -1.2 | 36 | 256 qam | 35 |
19 | 419000000 | -1.2 | 36 | 256 qam | 36 |
20 | 427000000 | -1.2 | 36 | 256 qam | 37 |
21 | 435000000 | -1.2 | 35 | 256 qam | 38 |
22 | 443000000 | -1.4 | 34 | 256 qam | 39 |
23 | 451000000 | -1.2 | 34 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 29.9 | 327553065 | 466386 |
2 | Locked | 29.2 | 666393703 | 28308246 |
3 | Locked | 30.1 | 150451455 | 547183666 |
4 | Locked | 30.2 | 602167194 | 70268709 |
5 | Locked | 29.2 | 433852785 | 192848302 |
6 | Locked | 29.4 | 458974612 | 200922770 |
7 | Locked | 30.7 | 386175446 | 293983309 |
8 | Locked | 30.1 | 471226666 | 284889800 |
9 | Locked | 31.6 | 55859276 | 16194 |
10 | Locked | 30.6 | 396389110 | 7638358 |
11 | Locked | 29.8 | 216535558 | 7295941 |
12 | Locked | 33.4 | 9293550 | 139576 |
13 | Locked | 34.9 | 3500512 | 9803 |
14 | Locked | 30.8 | 104758094 | 635998 |
15 | Locked | 32.3 | 40824597 | 735477 |
16 | Locked | 35 | 7089957 | 12979 |
17 | Locked | 36.6 | 452930 | 7357 |
18 | Locked | 36.3 | 306612 | 1018468 |
19 | Locked | 36.6 | 140034 | 7355 |
20 | Locked | 36.3 | 62869 | 6689 |
21 | Locked | 35.7 | 273138 | 6501 |
22 | Locked | 34.9 | 1375134 | 9458 |
23 | Locked | 34.9 | 303545582 | 6989 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200239 | 57 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 16 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | k;fg87dsfd;kfoA,.iyewrkldJKDH |
Primary Downstream Service Flow
SFID | 16218 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 17973 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Im trying to post the Network Log but it's keeps giving error "Correct the highlighted errors and try again." and not letting me post it.
Running late so will set the network monitor later but how long would I need to run this for?
Thanks.
on 06-09-2021 11:04
07-09-2021 10:13 - edited 07-09-2021 10:15
While checking the cables on the HUB i noticed they had connected a "Forward Path Attenuator 3 dB" to the broadband cable and than connected both to hub. I removed this bit and than check after and my speed had improved. Below is the new router status report after remove the bit.
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 60300270 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 4 | 40 | 256 qam | 25 |
2 | 267000000 | 2 | 40 | 256 qam | 17 |
3 | 275000000 | 2 | 40 | 256 qam | 18 |
4 | 283000000 | 2.2 | 40 | 256 qam | 19 |
5 | 291000000 | 2.4 | 40 | 256 qam | 20 |
6 | 299000000 | 3.5 | 40 | 256 qam | 21 |
7 | 307000000 | 3.5 | 40 | 256 qam | 22 |
8 | 315000000 | 3.5 | 40 | 256 qam | 23 |
9 | 323000000 | 3.7 | 40 | 256 qam | 24 |
10 | 339000000 | 4 | 40 | 256 qam | 26 |
11 | 347000000 | 3.9 | 40 | 256 qam | 27 |
12 | 355000000 | 3.9 | 40 | 256 qam | 28 |
13 | 363000000 | 4 | 40 | 256 qam | 29 |
14 | 371000000 | 3.7 | 40 | 256 qam | 30 |
15 | 379000000 | 3.7 | 40 | 256 qam | 31 |
16 | 387000000 | 3.4 | 40 | 256 qam | 32 |
17 | 395000000 | 3.2 | 40 | 256 qam | 33 |
18 | 403000000 | 2.9 | 40 | 256 qam | 34 |
19 | 411000000 | 2.7 | 40 | 256 qam | 35 |
20 | 419000000 | 2.5 | 40 | 256 qam | 36 |
21 | 427000000 | 2.5 | 40 | 256 qam | 37 |
22 | 435000000 | 2.5 | 40 | 256 qam | 38 |
23 | 443000000 | 2.2 | 40 | 256 qam | 39 |
24 | 451000000 | 2.2 | 40 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 5 | 0 |
2 | Locked | 40.9 | 0 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.9 | 5 | 0 |
5 | Locked | 40.9 | 5 | 0 |
6 | Locked | 40.3 | 0 | 0 |
7 | Locked | 40.9 | 5 | 0 |
8 | Locked | 40.9 | 0 | 0 |
9 | Locked | 40.9 | 4 | 0 |
10 | Locked | 40.9 | 4 | 0 |
11 | Locked | 40.3 | 0 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 40.9 | 5 | 0 |
14 | Locked | 40.9 | 6 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.3 | 19 | 0 |
17 | Locked | 40.3 | 6 | 0 |
18 | Locked | 40.3 | 4 | 0 |
19 | Locked | 40.9 | 16 | 0 |
20 | Locked | 40.9 | 16 | 0 |
21 | Locked | 40.9 | 0 | 0 |
22 | Locked | 40.3 | 4 | 0 |
23 | Locked | 40.9 | 4 | 0 |
24 | Locked | 40.9 | 0 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300270 | 54 | 5120 | 64 qam | 1 |
2 | 53700319 | 54 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | A,.iyewrkldJKDHSUBsgvca69834n |
Primary Downstream Service Flow
SFID | 16218 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 17973 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
07/09/2021 09:55:13 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:43 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:43 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:43 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:43 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:43 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:42 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:39 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:39 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:33 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:28 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:23 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:22 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:20 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:19 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 09:54:19 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 07-09-2021 11:41
09-09-2021 12:27 - edited 09-09-2021 12:31
Hi fatimaibrar,
Thank you for reaching out to us in our community and welcome, I was able to locate your account with the details we have for you and have detected a connectivity issue, please can you check all internal connections are hand tight including the wall socket, and splitters and all equipment, try unscrewing then putting back on just to make sure all is connected correctly?
Regards
Paul.